27 Results for "messenger"
Messenger Chat Bots
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ManyChat and ReCart are Messenger bot platforms that help you automate your social media conversations. When the customer types out a message ...
Handle tickets in Gorgias: Facebook Messenger and Instagram DMs
... Gorgias does not send a read receipt to the customer, and doesn't mark the conversation as read on the platform. Reply to Messenger tickets When a customer sends you a message via Messenger, Gorgias creates a ticket from the Facebook Messenger channel, and the conversation ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
... its responses with a test conversation before it goes live. Before you begin Before you use AI Agent to answer shoppers on Instagram and Facebook Messenger: You must connect Instagram and Facebook Messenger to Gorgias, if you haven't already. This integration adds Facebook and Instagram as ...
Manage Gorgias notifications
... Gorgias sends a browser notification when: A new message comes in on a real-time messaging channel (chat, Instagram DMs, Messenger, WhatsApp, etc.) A ticket of any type is assigned to you Whether you receive notifications for every new chat ticket — or ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Amplify.ai
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Amplify.ai is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for ...
Troubleshooting Facebook and Instagram
Before troubleshooting further, please refer to this article to make sure that you've arranged the necessary access already and that this didn't cause the issue. Here you'll find solutions for the most common issues reported for the Facebook integration. Facebook comments and/ ...
Handle tickets in Gorgias: Facebook comments, recommendations, and mentions
Who can use this feature? • The account owner and admins can configure Facebook for your helpdesk • Everyone (except Observers) can reply to Facebook tickets Available on all Helpdesk plans Can be used with any connected store Once your brand's Facebook page is connected to Gorgias ...
