... work. Steps Instagram is added through your Facebook integration. 1. Go to Settings -> App Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration. 2. Check the Comments option under Instagram. 3. Click Save Changes. When a customer posts on your ...
... colleagues mentions you in a ticket New Message - when a new message arrives in any Chat-like channel (Gorgias Chat, Facebook Messenger, and Instagram DMs) You can enable the notifications you need by tapping on the gear icon next to your name - it ...
... your subscription platform and more – for powerful multichannel reporting that drives growth. Evaluate your customer support performance by channel – including email, Chat, and messenger – and identify areas of opportunity. Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting ...
... page needs to be associated with your Instagram account. 1. Go to Settings -> Apps Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration -> Overview. 2. Check the Ads box under Instagram. 3. Click Save Changes. Create a dedicated ...
... PRODUCT Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as a filter to ...
... Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings → Channels → Email ...
... Gmail, etc.) If you're replying to a customer directly from the application they messaged you on - for example, Facebook Messenger - your reply will show in the ticket as sent by Gorgias Bot. The shopper will still see the message as sent by the ...
... that story mention in the first response. Steps Your Facebook business page needs to be associated with your Instagram business account. 1. In Instagram Business Messenger, navigate to Settings -> Privacy -> Messages and make sure your Allow Access to Messages setting is set to Active. 2 ...
