27 Results for "messenger"
Gorgias mobile app
... colleagues mentions you in a ticket New Message - when a new message arrives in any Chat-like channel (Gorgias Chat, Facebook Messenger, and Instagram DMs) You can enable the notifications you need by tapping on the gear icon next to your name - it ...
Glew.io
... your subscription platform and more – for powerful multichannel reporting that drives growth. Evaluate your customer support performance by channel – including email, Chat, and messenger – and identify areas of opportunity. Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting ...
Yuma AI
... GPT-4 and more) Yuma handles all text-based channels: email, chat, contact form, Instagram DM, Facebook Messenger, and Help Center, and WhatsApp. Built for E-commerce & Gorgias Through our one-click install, Yuma has a ...
Social Media: Connect Facebook and Instagram to Gorgias
... , then select a language. Add the Messenger Customer Chat plugin to your store's website If you'd like to use Facebook Messenger as the chat support option on your store's website, add the Messenger Customer Chat plugin to the tag of your website ...
Best practices and templates for Views
... PRODUCT Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as a filter to ...
Gorgias Bot
... Gmail, etc.) If you're replying to a customer directly from the application they messaged you on - for example, Facebook Messenger - your reply will show in the ticket as sent by Gorgias Bot. The shopper will still see the message as sent by the ...
Enable/disable channels
... Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings ** ...
Understand AI Agent tags and ticket views
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias As AI Agent handles tickets, it automatically applies tags to reflect what it did and where the ticket stands. These tags power the ...
