... work. Steps Instagram is added through your Facebook integration. 1. Go to Settings -> App Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration. 2. Check the Comments option under Instagram. 3. Click Save Changes. When a customer posts on your ...
... colleagues mentions you in a ticket New Message - when a new message arrives in any Chat-like channel (Gorgias Chat, Facebook Messenger, and Instagram DMs) You can enable the notifications you need by tapping on the gear icon next to your name - it ...
... your subscription platform and more – for powerful multichannel reporting that drives growth. Evaluate your customer support performance by channel – including email, Chat, and messenger – and identify areas of opportunity. Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting ...
... GPT-4 and more) Yuma handles all text-based channels: email, chat, contact form, Instagram DM, Facebook Messenger, and Help Center, and WhatsApp. Built for E-commerce & Gorgias Through our one-click install, Yuma has a ...
... page needs to be associated with your Instagram account. 1. Go to Settings -> Apps Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration -> Overview. 2. Check the Ads box under Instagram. 3. Click Save Changes. Create a dedicated ...
... PRODUCT Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as a filter to ...
... Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings → Channels → Email ...
... Gmail, etc.) If you're replying to a customer directly from the application they messaged you on - for example, Facebook Messenger - your reply will show in the ticket as sent by Gorgias Bot. The shopper will still see the message as sent by the ...
