... to connect to AI Agent Set up handover instructions to customize how AI Agent escalates Chat conversations to your human agents Select the toggle Enable AI Agent on Chat to go live Select Save Changes to finish Monitor your AI Agent ticket View When you start to use AI Agent ...
... over tickets to your team. Requirements You must have an active AI Agent subscription You must have Lead, Admin or Account Owner permissions to set up AI Agent You must have a Shopify store connected to Gorgias AI Agent is not supported on stores that use BigCommerce, Magento ...
... The test environment is a controlled space where you can simulate real interactions — including asking questions about orders and imitating Actions — to build trust with AI Agent, refine your settings, and address any gaps in AI Agent’s knowledge. Requirements You must have set up AI Agent ...
... shoppers’ most common issues. Requirements You must have an active AI Agent subscription You must have Lead, Admin or Account Owner permissions to set up AI Agent Connect AI Agent to a Help Center Knowledge from your Help Center equips AI Agent with a detailed body of content ...
... active AI Agent subscription You must have Lead, Admin or Account Owner permissions Choosing a tone of voice Use tone of voice to instruct AI Agent on how your brand speaks when it communicates with customers. Go to AI Agent from the main menu If you have more than ...
Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to: Identify customer problems faster Reduce unnecessary escalations Improve customer satisfaction by acknowledging and responding to images Increase automation of straightforward support cases ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
Guidance are custom instructions that you write for AI Agent in natural language—like how’d you’d explain something to a new teammate. You can use Guidance to tell AI Agent how to behave and respond to specific shopper requests or scenarios. For example, you might ...
