... to connect to AI Agent Set up handover instructions to customize how AI Agent escalates Chat conversations to your human agents Select the toggle Enable AI Agent on Chat to go live Select Save Changes to finish Monitor your AI Agent ticket View When you start to use AI Agent ...
... over tickets to your team. Requirements You must have an active AI Agent subscription You must have Lead, Admin or Account Owner permissions to set up AI Agent You must have a Shopify store connected to Gorgias AI Agent is not supported on stores that use BigCommerce, Magento ...
... The test environment is a controlled space where you can simulate real interactions — including asking questions about orders and imitating Actions — to build trust with AI Agent, refine your settings, and address any gaps in AI Agent’s knowledge. Requirements You must have set up AI Agent ...
... shoppers’ most common issues. Requirements You must have an active AI Agent subscription You must have Lead, Admin or Account Owner permissions to set up AI Agent Connect AI Agent to a Help Center Knowledge from your Help Center equips AI Agent with a detailed body of content ...
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has interacted ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to: Identify customer problems faster Reduce unnecessary escalations Improve customer satisfaction by acknowledging and responding to images Increase automation of straightforward support cases ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
