... AI Agent Set up handover instructions to customize how AI Agent escalates Chat conversations to your human agents Select Save Changes to finish Monitor your AI Agent ticket View When you start to use AI Agent, a new set of shared default ticket Views becomes available so that you ...
... trust with AI Agent, refine your settings, and address any gaps in AI Agent’s knowledge. Requirements You must have set up AI Agent You must have Lead or Admin permissions What should I test for? Use the test environment to gain trust with AI Agent ...
... Beta, you can expect ongoing changes as we work to improve AI Agent on Chat based on your usage and feedback. Please note that AI Agent Actions are not currently supported on Chat. When you set up AI Agent for your store, you can choose to connect it ...
... ability to address your shoppers’ most common issues. Requirements You must have an active Automate subscription You must have Lead or Admin permissions to set up AI Agent Connect AI Agent to a Help Center Knowledge from your Help Center equips AI Agent with a detailed body of content ...
AI Agent is an autonomous support assistant designed specifically for ecommerce brands. Trained on your store’s Shopify data, policies, and brand guidelines, AI Agent responds to customer emails with personalized, high-quality answers — freeing up valuable time for your team to focus on ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
Guidance are custom instructions that you write for AI Agent in natural language—like how’d you’d explain something to a new teammate. You can use Guidance to tell AI Agent how to behave and respond to specific shopper inquiries or scenarios. For example, you might ...
Beta feature: AI Agent on Chat is currently in Open Beta. It is available to any customer that subscribes to Automate. During the Beta, you can expect ongoing changes as we work to improve AI Agent on Chat based on your usage and feedback. When you enable AI ...
