... have AI Agent Share business hours in handover message Select Save Changes to finish Online handovers Chat is considered online if your Chat settings are set to Live during business hours or Live when agents are available. If a handover occurs while Chat is online, AI Agent lets the ...
... your settings, you can prepare AI Agent to successfully engage with shoppers and convert browsers into buyers. Before you begin Before you can use AI Agent's shopping assistant skills, you should have the following set up: You must have an active AI Agent subscription If ...
... the test environment, Actions do not make any changes in your connected apps. Troubleshooting Action errors If AI Agent encounters an error with your set up, it may be unable to fully complete all the steps in your Action. In these cases, AI Agent adds a note ...
... prompted to set up the AI Agent Action Limitations AI Agent is only able to skip or cancel a subscription in Skio if the shopper has a single subscription. If the shopper has multiple subscriptions with your store, AI Agent hands over the ticket for your team to resolve.
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has ...
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key. You can use this Action ...
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key. AI Agent can confirm whether the ...
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
