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Rivo

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Rivo is a Shopify marketing platform built for loyalty-driven brands. With the Rivo integration, you can make the most ...

Continuously improve AI Agent with Opportunities (Beta)

Who can use this feature?   Owner, Admin and Lead roles   All plans with AI Agent (you may have to upgrade AI Agent to access opportunities)   Can be used with Shopify stores connected to Gorgias Beta feature: Opportunities is currently in public beta, and is ...

How Shopping Assistant recommends products

... Assistant draws on three sources of product information: Your Shopify catalog — product names, descriptions, and main product image, synced automatically from Shopify Your store website — product page content synced from your store's website, which may include details not in the Shopify catalog Custom ...

How Shopping Assistant uses discounts

... requires no setup — Shopping Assistant detects your active automatic discounts automatically. To see which automatic discounts are currently active, go to Discounts in your Shopify admin. Types of automatic discounts Shopping Assistant recognizes Shopping Assistant can detect and mention all 4 types of Shopify automatic discount: Amount off ...

Control which products Shopping Assistant recommends

Who can use this feature?   Owner, Admin and Lead roles   All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant)   Can be used with Shopify stores connected to Gorgias Shopping Assistant can recommend any product from your Shopify catalog. By ...

Customize your selling style and discount strategy

Who can use this feature?   Owner, Admin and Lead roles   All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant)   Can be used with Shopify stores connected to Gorgias Shopping Assistant adapts its conversations based on twosettings you control: ...

Shopping Assistant explained

Who can use this feature?   Owner, Admin and Lead roles   All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant)   Can be used with Shopify stores connected to Gorgias Most shoppers who visit your store have questions before they buy ...

Edit a customer

A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...