92 Results for "sms"
Review automation performance in the AI Agent Overview report
... filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, SMS) No data is shown for the past 72 hours Customer interactions are only considered automated after a ticket has been resolved by AI ...
Shopping Assistant explained
... shapes conversations Selling style Get started with Shopping Assistant What Shopping Assistant does Shopping Assistant can engage with shoppers across chat, email, and SMS. In a conversation, it can: Answer product questions — respond to shoppers' questions about sizing, availability, compatibility, and more ...
CallHippo
... page. When a call is made from the CallHippo dialer, there will be a ticket created in Gorgias with call log activity Whenever an SMS is sent with the CallHippo dialer, there will be a ticket created in Gorgias with SMS log activity Steps 1. Go to Settings ...
WhatsApp 101
... right next to the WhatsApp ticket, with all of the data coming from Shopify and other integrations. Use the same numbers for Voice, SMS, and WhatsApp or set up custom workflows based on different phone number ownership. Keep visibility on when your messages are delivered and when ...
Set up Voice to make and receive calls in Gorgias
With the Gorgias Voice Add-on, customers can call your support phone number to speak with an agent, and the interaction will be saved as a Voice ticket in your helpdesk. To set your helpdesk up to take calls in Gorgias, start by adding a phone ...
Change AI Agent's name
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with ...
Convert Campaigns templates
We're providing twelve general templates that can help you set up your Convert Campaigns so you can increase your conversion rate right away! Before publishing them, make sure you add specific links and products that you want to promote. By default, the Campaign message will ...
Set up voicemail for Gorgias Voice integrations
If you’d like your customers to leave voicemail messages when your phone support is unavailable, add a Voicemail step to any call flow, and include a custom greeting. Requirements Available on all Helpdesk plans with the Voice Add-on Only Admins can enable voicemail All ...
