90 Results for "sms"
Shopping Assistant explained
... shapes conversations Selling style Get started with Shopping Assistant What Shopping Assistant does Shopping Assistant can engage with shoppers across chat, email, and SMS. In a conversation, it can: Answer product questions — respond to shoppers' questions about sizing, availability, compatibility, and more ...
CallHippo
... page. When a call is made from the CallHippo dialer, there will be a ticket created in Gorgias with call log activity Whenever an SMS is sent with the CallHippo dialer, there will be a ticket created in Gorgias with SMS log activity Steps 1. Go to Settings ...
WhatsApp 101
... right next to the WhatsApp ticket, with all of the data coming from Shopify and other integrations. Use the same numbers for Voice, SMS, and WhatsApp or set up custom workflows based on different phone number ownership. Keep visibility on when your messages are delivered and when ...
Set up Voice to make and receive calls in Gorgias
... up phone support for the first time, you can create a phone number right in Gorgias. Tip: Some phone numbers can also send SMS messages and send messages on WhatsApp. Learn more. Port an existing phone number If your support team already has a phone number, you ...
Change AI Agent's name
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with ...
Convert Campaigns templates
We're providing twelve general templates that can help you set up your Convert Campaigns so you can increase your conversion rate right away! Before publishing them, make sure you add specific links and products that you want to promote. By default, the Campaign message will ...
Set up voicemail for Gorgias Voice integrations
If you’d like your customers to leave voicemail messages when your phone support is unavailable, add a Voicemail step to any call flow, and include a custom greeting. Requirements Available on all Helpdesk plans with the Voice Add-on Only Admins can enable voicemail All ...
Manage Gorgias Voice integrations
With Gorgias Voice, you can set up your helpdesk to make and receive phone calls by creating Voice integrations. Every Voice integration creates a dedicated phone number that shoppers can use to contact your support team. You can configure various settings for each integration to customize the experience for ...
