... providers Record and listen to calls Put customers on hold Transfer the call Port your number Create an IVR Add customer greetings Send calls to SMS See advanced phone statistics You can check out our Product Roadmap and upvote one of the planned features, or submit an idea of ...
... cutting call volume. Tickets in Gorgias created by Textline will have a "Textline" tag, and all ticket messages are sent "via SMS" so that Gorgias users can filter or pull reports as desired. Textline can be configured to assign Gorgias tickets to the correct support ...
... on an outdated plan and won't gain access to this integration. To access Instagram Direct Messages, the Help Center, Voice, SMS, and more then you must upgrade from your deprecated plan to the current version of the same plan in your Billing & Usage ...
... With Auto-Assignment off and Availability on -> the Chat & Messaging section which includes all Chats, social media DMs, and SMS, regardless if they're assigned to you or unassigned. Custom Views You can segment tickets based on attribute filters: Channel - ...
... information for each of them and any overages generated during the cycle. In our example, the account is subscribed to 4 different products: SMS — the first line shows our SMS add-on subscription. This account subscribes to 25 SMS billable tickets per month for $20. They have ...
When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant answers to ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Acquire subscribers, increase customer lifetime value, and reduce churn with the most comprehensive subscription app on Shopify. Stay AI is ...
Creating effective Views in Gorgias starts with understanding how filters, operators, and values work together to define which tickets appear within the View. Filters allow you to narrow down tickets based on specific attributes—like status, channel, or assignee—while operators define how those attributes are ...
