Gorgias logo
Gorgias logo

All articles

77 Results for "sms"

Convert Campaigns templates

... Increase Average Order Value section can't be used on Shopify headless stores and non-Shopify stores. Increase Conversion Rate Promote newsletter or SMS sign-up page for new visitors about to leave This Campaign will target customers who have been on your website less than 4 ...

Set up voicemail for Gorgias Voice integrations

... end. Click Save Changes. Tip: We recommend that every branch of your call flow ends with either a Send to voicemail or Send to SMS step, so that if callers are waiting in a queue and reach the maximum wait time, the call doesn’t end ...

Manage Gorgias Voice integrations

... for and select the schedule the integration should follow. Click Save Changes. Tip: Click Manage Phone Number to see which other integrations (like SMS or Whatsapp) are using the same phone number as your Voice integration. Manage additional features and settings You can also enable automatic call ...

Textline

... cutting call volume. Tickets in Gorgias created by Textline will have a "Textline" tag, and all ticket messages are sent "via SMS" so that Gorgias users can filter or pull reports as desired. Textline can be configured to assign Gorgias tickets to the correct support ...

Instagram Direct Messages FAQs

... on an outdated plan and won't gain access to this integration. To access Instagram Direct Messages, the Help Center, Voice, SMS, and more then you must upgrade from your deprecated plan to the current version of the same plan in your Billing & Usage ...

Tickets Sidebar 101

The tickets sidebar to the left shows your Views and Sections: Views are filtered groups of common ticket types that allow you to streamline workflows. Sections are collapsable groups of Views, usually grouped by the team, brand, or channel. You can choose to display our default ...

Create filters for Gorgias Views and Advanced Search

Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...

Invoices

If you pay via Shopify, your invoice will be generated on your Shopify account - they'll send you a receipt/invoice - and Gorgias doesn't handle or send invoices directly to you. You can find Gorgias' usage on your Shopify monthly bill if ...