77 Results for "sms"
Set up and use AI Agent on Chat
... To respond to shoppers with personal details, like order history or addresses, AI Agent will ask shoppers to sign in via email or SMS so that it can securely answer their inquiry. Learn more about shopper authentication. How AI Agent hands over Chats to live agents AI Agent ...
Stay AI (Retextion)
... Settings → App Store → My apps as well as Settings → App Store → HTTP Integration: Test the integration 1. Opt-in to subscription management via SMS through your customer portal - you should receive an opt-in message and a welcome message. 2. Reply "Menu". 3. When ...
Manage Gorgias call flows and IVR menus
... SMS When a caller reaches a Send to SMS step in your call flow, they’ll hear a message confirming the switch to SMS, the call will end, and they’ll automatically receive a text message to resume the conversation. Since the Send to SMS ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Handle incoming tickets
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
KrispCall
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The KrispCall and Gorgias integration allows you to manage phone interactions and customer service more efficiently. With just a few clicks, ...
