85 Results for "sms"
Instagram Direct Messages FAQs
... on an outdated plan and won't gain access to this integration. To access Instagram Direct Messages, the Help Center, Voice, SMS, and more then you must upgrade from your deprecated plan to the current version of the same plan in your Billing & Usage ...
Tickets Sidebar 101
... With Auto-Assignment off and Availability on -> the Chat & Messaging section which includes all Chats, social media DMs, and SMS, regardless if they're assigned to you or unassigned. Custom Views You can segment tickets based on attribute filters: Channel - ...
Create filters for Gorgias Views and Advanced Search
... Attribute + Operator + Value) • Is • Is not • Is one of The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return ...
Merge Gorgias tickets
... Contact form Contact form tickets (the customer on both tickets must match) Email All ticket types (if merging with a Voice or SMS ticket, the customer on both tickets must match) Facebook • Email tickets • Voice tickets (the customer on both tickets must match) ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real customer questions and scenarios. You can use test conversations to ask ...
Set up and use AI Agent on Chat
When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant answers to ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can add your brand's content to train AI Agent with knowledge about your store, products and policies. You can ...
Stay AI (Retextion)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Acquire subscribers, increase customer lifetime value, and reduce churn with the most comprehensive subscription app on Shopify. Stay AI is ...
