92 Results for "sms"
Manage Gorgias Voice integrations
... for and select the schedule the integration should follow. Click Save Changes. Tip: Click Manage Phone Number to see which other integrations (like SMS or Whatsapp) are using the same phone number as your Voice integration. Manage additional features and settings You can also enable automatic call ...
Review performance analytics for Shopping Assistant
... to change which Shopify store you want to see results from. Filter by channel. Narrow results to Shopping Assistant conversations on Email, Chat or SMS. Drill down to review Tickets → select stats like Conversations, Success Rate, and Discounts Offered to see the list of tickets associated with ...
Textline
... cutting call volume. Tickets in Gorgias created by Textline will have a "Textline" tag, and all ticket messages are sent "via SMS" so that Gorgias users can filter or pull reports as desired. Textline can be configured to assign Gorgias tickets to the correct support ...
How to download and view your invoices
... items of the invoice show your base subscription and add-ons. Each product (for example, Helpdesk, AI Agent, Voice, SMS, or Convert) includes: The billing period (for example, Oct 13 to Nov 13) The number of units included ...
Tickets Sidebar 101
... With Auto-Assignment off and Availability on -> the Chat & Messaging section which includes all Chats, social media DMs, and SMS, regardless if they're assigned to you or unassigned. Custom Views You can segment tickets based on attribute filters: Channel - ...
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
Merge Gorgias tickets
If a customer opens multiple tickets about the same issue, you can centralize the conversation by merging them into one. Tickets can be merged manually, or an admin can enable auto-merge to automatically merge tickets that meet specific criteria. Note: It isn't possible ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real customer questions and scenarios. You can use test conversations to ask ...
