90 Results for "sms"
Textline
... cutting call volume. Tickets in Gorgias created by Textline will have a "Textline" tag, and all ticket messages are sent "via SMS" so that Gorgias users can filter or pull reports as desired. Textline can be configured to assign Gorgias tickets to the correct support ...
How to download and view your invoices
... items of the invoice show your base subscription and add-ons. Each product (for example, Helpdesk, AI Agent, Voice, SMS, or Convert) includes: The billing period (for example, Oct 13 to Nov 13) The number of units included ...
Create filters for Gorgias views and advanced search
... Attribute + Operator + Value) • Is • Is not • Is one of The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return ...
Merge Gorgias tickets
... Contact form Contact form tickets (the customer on both tickets must match) Email All ticket types (if merging with a Voice or SMS ticket, the customer on both tickets must match) Facebook • Email tickets • Voice tickets (the customer on both tickets must match) ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real shopper questions and scenarios. You can use test conversations to ask ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
Set up and use AI Agent on Chat
When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant answers to ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how formal or casual ...
