... be counted towards your Voice Add-on ticket amount. Related articles Voice Add-on 101 SMS tickets A ticket is considered a billable SMS ticket if it has an outbound message sent from an agent or a Rule through Gorgias. Once a ticket becomes an SMS ticket, ...
... default language for each user can be set. Limitations The full list of currently supported languages can be found here. Supported channels are Voice, SMS, WhatsApp, Facebook, Instagram, Chat, and Email. The ticket needs to be assigned to an Agent before responding so that ...
... not available. The tags added only during the call are synced in Gorgias. Notes created will be synced but not updated and deleted. Limitations Even though there is a “Bulk SMS” section in KrispCall, this isn’t a feature that works with Gorgias at the moment.
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
