... t mind the Chat Auto-responder / Dynamic Waiting Time. By default, replies will be sent by Stateset AI without any formatting. However, you can create a Rule in your Stateset Dashboard that instructs the AI to add spacing and other types of forwarding to its replies.
... evaluate whether the message is something that it should respond to. It looks for signs of malicious activity, like phishing for confidential information, spam messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from ...
... ). 3. Meet WhatsApp's length and character guidelines: Templates can't have newlines, tabs, or more than 4 consecutive spaces. The character limit for the body component is 1024, while the character limit for the header and footer components is 60 characters each ...
... again. Ticket Spam This condition doesn’t work as intended yet because Rules aren't triggered on tickets that come into Gorgias as spam, but our developers are working on correcting this. Ticket Status Every ticket in Gorgias has one of 5 statuses: Spam, Deleted ...
Gorgias has two types of Campaigns: Light Campaigns - available to all Helpdesk subscribers with at least one Chat integration. Each chat integration is limited to 3 light Campaigns. Convert Campaigns - enabled for Convert subscribers, providing more granular segmentation based on Shopify data and shoppers' behavior ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Gorgias’s AI Agent helps Shopify brands to deliver personalized customer experiences by instantly resolving repetitive inquiries and driving sales through AI-powered conversations. AI Agent is trained specifically on your brand’s policies, website, and Shopify data to autonomously resolve customer questions — whether they ...
You can set up Help articles and FAQ pages on your website sorted into categories for your customers to browse - this is a great way to address common questions that your customers often repeat to your customer support team. We offer free article templates that can be easily imported ...
