... single Rule triggered? We don't send a single auto-reply more than once per 5 min per customer, to avoid spamming customers with the same message over and over again. How to make sure that my Rules are triggering only once? If you' ...
... the campaigns. For example, keep the message concise and clear, and use bold text and emojis in the message to make certain phrases stand out. Highlight phrases like FREE SHIPPING or 10% OFF to grab visitors' attention and incentivize them to engage with your campaign offers ...
... than usual" for a high wait time. The waiting time won't be displayed on your Chat on mobile. Due to the limited space on smaller screens, it can be seen by clicking on the clock icon in the Chat launcher header. From your side You can ...
... deleted - a ticket was permanently deleted (will also show the ticket ID that was lost when two tickets get merged) Ticket marked spam - a ticket was marked as Spam and moved to the Spam View Ticket merged - a ticket was merged with another ticket ( ...
... my tickets missing from Gorgias? If you've connected your Gmail account to Gorgias using forwarding, emails that your provider marked as Spam won't be imported into Gorgias. My Gmail emails from different customers are all appearing in one thread We group messages like Gmail ...
... any discrepancies are found, manual intervention may be required to ensure correct customer data alignment. The system matches phone numbers regardless of formatting, spacing, or inclusion of country codes. If a number lacks a country code, we will attempt to match it by appending the relevant ...
The Gorgias Academy is a learning center for those wishing to become support experts. It contains free courses and certifications that can be taken by anyone with a Gorgias account. You can access the Gorgias Academy any time from your helpdesk by clicking on your name in the bottom left ...
The Instagram Direct messages channel lets you receive and reply to Instagram direct messages and story mentions from Gorgias. When a customer mentions you in an Instagram story or sends you a Direct Message via Instagram, a ticket will be created - it'll contain the latest message ...
