109 Results for "span"
Refine your Gorgias statistics
... and dashboards. Some charts can be filtered differently than others, so the available filters on each report or dashboard will automatically update to match. Standard filters Date The date range filter allows for segmentation by date. This will return results where the event occurs within the set range. Aggregation ...
Match Customer by Shopify Default Address Phone Number
... customer and the shipping service), it is not recommended that you enable this feature. The system matches phone numbers regardless of formatting, spacing, or inclusion of country codes. If a number lacks a country code, we will attempt to match it by appending the relevant ...
Use A/B split tests to create effective campaign messaging
... the Test Settings tab, then click on Stop Test Click on New Campaign from Winner to launch the winning variant as a new, standalone campaign Best practices for A/B testing Test a single variable → for clear results, focus on testing one change to your campaigns ...
Stateset ReSponse
... t mind the Chat Auto-responder / Dynamic Waiting Time. By default, replies will be sent by Stateset AI without any formatting. However, you can create a Rule in your Stateset Dashboard that instructs the AI to add spacing and other types of forwarding to its replies.
How Gorgias' AI Agent works
... evaluate whether the message is something that it should respond to. It looks for signs of malicious activity, like phishing for confidential information, spam messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from ...
Rule Glossary: Ticket
Ticket Assignee User Ticket assignee user lets you filter out the current status of the assignment within the ticket. The is and is not options let you choose a user from your Gorgias account and apply the Rule, or prevent it from applying if it is assigned to that ...
Chat Campaigns
Gorgias has two types of Campaigns: Light Campaigns - available to all Helpdesk subscribers with at least one Chat integration. Each chat integration is limited to 3 light Campaigns. Convert Campaigns - enabled for Convert subscribers, providing more granular segmentation based on Shopify data and shoppers' behavior ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
