52 Results for "span"
Help Desk Migration
... System fields are matched automatically. Click 'Continue' to proceed with migration setup. Match Macros: Automatic macro transfer: Most macros, including standard actions and predefined responses, are migrated automatically. Preserve workflows: Your support processes continue uninterrupted in Gorgias. Complex macros: Macros with conditional ...
Send and receive email from Gorgias using automatic forwarding
... an alias, distribution list, or Google Group as a support address? When using automatic forwarding, we recommend that you use a standard email address with a verified domain to ensure reliable delivery. Should you use a non-standard email address, Gorgias may not be ...
Refine your Gorgias statistics
... and dashboards. Some charts can be filtered differently than others, so the available filters on each report or dashboard will automatically update to match. Standard filters Date The date range filter allows for segmentation by date. This will return results where the event occurs within the set range. Aggregation ...
SMS FAQs
... out support, so if a customer sends "Stop", "Unsubscribe", "Cancel", or any other industry-standard opt-out language, you will no longer be able to respond to them until they resubscribe by replying "Start". Is ...
Use A/B split tests to create effective campaign messaging
You can use A/B testing with your Convert campaigns to compare how different versions of your campaigns perform with shoppers who visit your store. A/B testing allows you to take a data-driven approach to connecting with your customers. When you set up and run ...
Help Center 101
You can set up Help articles and FAQ pages on your website sorted into categories for your customers to browse - this is a great way to address common questions that your customers often repeat to your customer support team. We offer free article templates that can be easily imported ...
Review ticket quality in the Auto QA report
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
Voice FAQ
What is the minimum bandwidth needed to support calls? Bandwidth (Uplink/Downlink) Opus*: 40kbps / 40 kbps PCMU: 100kbps / 100kbps Latency (RTT) < 200ms Jitter < 30ms Packet Loss < 3% You can also run a Twilio test to ...
