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Address Guard

... which leads to failed deliveries and upset customers. Inaccurate shipping addresses may result in returned shipments and expensive redelivery fees. Address Guard will verify, standardize, cleanse, and format address data for 240+ countries. With accurate customer data, you can better plan deliveries and boost your ...

Hive

... effortlessly automate their operations to manage freight, fulfillment, delivery, packaging, and returns. Operating seamlessly across Germany, France, Italy, Spain, and the UK, Hive’s expansive network of fulfillment centers means your products are always near your customers. Here’s ...

ShipAid

... delayed packages. Their user-friendly platform simplifies the management of shipment issues, enhancing both customer satisfaction and your bottom line. Minimize losses and stand out with a seamless, customizable experience that enhances customer satisfaction. With ShipAid you can: Boost Revenue: Keep the protection fees you ...

Use Ticket Fields in Rules

... Fields as Actions You can create a Rule that automatically sets Ticket Fields based on a series of conditions. This type of Rule can help standardize the Ticket Fields used on each ticket, which can improve your helpdesk’s organization and reporting. From your helpdesk, click the ...

Handle tickets in Gorgias: WhatsApp

... helpdesk ticket, so that you or AI Agent can respond in real time. Messaging windows Meta enforces messaging windows to protect your customers from spam and unwanted replies. Every time a customer messages you on WhatsApp, a 24-hour messaging window opens. While it's open ...

Connect your AI assistant to the Gorgias MCP

... and analyze your tickets, audit your account, configure AI Agent, and update your settings. MCP (Model Context Protocol) is the standard that lets an AI tool connect to another app like Gorgias. You can add the Gorgias MCP from Claude's connector directory or ...

View an audit log of changes to your account

You can use audit logs to see a chronological record of changes to your Gorgias helpdesk. The audit log shows what events occurred in your account, and when they happened. To access your audit logs, go to Settings, then locate Audit logs. Filter events in the audit ...

Create a Help Center Contact Form

You can set up a Contact Form on your Help Center and manage all submissions directly in the helpdesk as Email tickets. The subject lines can be customized - add more, change their titles, and rearrange their order. For the Contact Form to generate a ticket in your ...