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ShipAid

... delayed packages. Their user-friendly platform simplifies the management of shipment issues, enhancing both customer satisfaction and your bottom line. Minimize losses and stand out with a seamless, customizable experience that enhances customer satisfaction. With ShipAid you can: Boost Revenue: Keep the protection fees you ...

Use Ticket Fields in Rules

... Fields as Actions You can create a Rule that automatically sets Ticket Fields based on a series of conditions. This type of Rule can help standardize the Ticket Fields used on each ticket, which can improve your helpdesk’s organization and reporting. From your helpdesk, click the ...

Create a Help Center Contact Form

... a new ticket in Gorgias with the channel set as help-center. With Outlook, all contact form submissions will be automatically marked as SPAM unless customers mark them as SAFE in their Outlook client. Steps Add the form to your Help Center 1. Go to Settings → Channels - ...

Auto-reply Rule best practices

... that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be flagged as spam. Auto-replies with Shopify variables You can set up your Rules to automatically reply to your customers using the information you have on ...

Auto-close Rule best practices

... to handle. It'll look for the ones that contain @ and don't contain any spaces (that's the empty space in the message body does not contain any of node - set it up by hitting the spacebar and then Enter) and then ...

Login Issues

... Safari, Edge, Firefox). 3. Sign in again on the desktop browser using the new password. Don't forget to check your Spam/Junk folder for the password reset email as well, if you’re not seeing it in your main inbox. Can' ...

Score AI

... customer satisfaction and loyalty. Integration benefits Automatically audit 100% of Gorgias tickets with AI scorecards, eliminating manual sampling bottlenecks while ensuring consistent quality standards across all channels. Accelerate agent ramp time by 60% through personalized AI feedback and realistic roleplay scenarios based on actual performance data from ...

KYC registration of UK numbers

... the rise in scams and fraud over the last few years. These new requirements are put in place to protect shoppers from deceptive practices, spam, and bad actors by requiring verification of businesses with phone providers, such as Twilio (Gorgias Voice service provider). Register your ...