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Create guidance to give AI Agent knowledge about your business
... -pay-later, and gift card usage Loyalty and rewards — earning and redeeming points, tier benefits, and referrals Brand and product standards — where products are made, materials, and certifications Ingredients, allergens, and certifications — what's in your products and who they ...
WhatsApp FAQs
... take up to 3 minutes for the disconnected number to become available and, once the number has become available, you can undergo the standard WhatsApp onboarding. 3rd-party WhatsApp integration (Zendesk's WhatsApp integration, 360dialog, Twilio, etc.) For numbers that have ...
Custom HTTP Widgets
... to be defined before executing the action. To update points data for a customer, the points field must be type integer (example). Standalone widgets This type of widget will allow the use of the custom actions mechanism without requiring any sort of integration or 3rd-party ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Email integration FAQ
Connecting your email to Gorgias is a key step in setting up your helpdesk to support your customers. Whether you’ve added an email to your helpdesk with a direct Gmail or Outlook email integration, or with email forwarding, this FAQ provides answers to common questions about ...
Create winning Convert campaigns
Whether your goal is to educate customers, reduce cart abandonment, or increase average order value, having a clear strategy ensures your campaigns are targeted, impactful, and aligned with your business objectives. By following these best practices, you’ll be equipped to design campaigns ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
Skills explained
Rolling out now: Skills are progressively rolling out to all accounts with an AI Agent subscription, starting June 15 through July 2. If you don't see Skills yet, your account should have access over the following weeks. Skills give you direct control over how AI ...
