208 Results for "tags"
Consio
... by an AI agent: AI agent tickets also contain links to the calls in Consio, as well as a designated tag: Limitations Tags only exist for AI agent tickets for the time being. All Consio call tickets will be created in Gorgias as closed, by default ...
Convert triggers glossary
... defining page URLs, as mentioned above, you can define specific products that the visitor is looking at, based on the Shopify product tags. When conditions are met, the campaign will appear on the specific product page. For example, you can use this trigger to offer ...
Create Guidance to give AI Agent custom instructions
... is enabled. Add Shopify variables to Guidance Variables are placeholders for specific data points that AI Agent can easily reference and understand—like Shopify orders tags, a shipping address or fulfillment status. You can insert variables directly into Guidance to improve AI Agent’s accuracy and personalize how ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
Review ticket quality in the Auto QA report
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
Guide to Gorgias Voice
Gorgias Voice is an optional add-on to your Helpdesk plan that allows you to make and receive phone calls from your Gorgias helpdesk. Set up a Voice integration to get started. Requirements All Helpdesk plans can subscribe to the Voice Add-on Only Admins can subscribe to ...
Tolto
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tolto is an AI localization built for natural multilingual support, and helps e-commerce brands deliver seamless customer service in ...
Manage Gorgias ticket fields
Ticket fields are customizable properties that allow you to collect and organize data about the tickets in your helpdesk. Agents or automations fill in a ticket’s fields before closing it, and you can review the data collected in the Ticket fields report. Note: Gorgias automatically creates ...
