208 Results for "tags"
Rules 101
Rules allow you to perform actions on tickets based on custom triggers to automate repetitive tasks, such as tagging tickets or responding to common questions. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on organizing and automating your ...
Auto-close Spam emails
This feature is available to all Gorgias subscribers. This Rule will take care of all tickets created by non-support-related emails, closing and tagging them so that they're sorted into appropriate Views. You can further modify the Rule by adjusting the Email exclusion list ...
Set up a Rule
1. From your helpdesk, click the Settings icon in the bottom-left corner. 2. In the menu, locate Ticket management, then select Rules. 2. Click the Create Rule button in the top right corner. 3. Here you can install a Managed Rule from our library: ...
Auto-Close common Rule templates
These Rules will automatically close and tag tickets. General Automatic OOO replies Use case: Automatically close tickets that are automated out-of-office replies. Example: Non-support tickets Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Contact Form Views and Rules
... open tickets created from your Contact Form, create a View using the Status is Open and Channel is Contact Form filters. Rules Auto-tag Contact Form tickets Auto-assign Contact Form tickets Auto-reply based on Contact Form subjects Auto-tag different Contact Forms Select ...
Help Center tracking
... Analytics) → Data Streams → an existing webstream/create a new one. Click on Add new on-page tag, then on Global site tag (gtag.js), and copy the code you find for later. Google Tag Manager Go to Admin → Install Google Tag Manager and ...
Replace the background gradient
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. The following custom script should be added to your theme.liquid above the tag if you want ...
