209 Results for "tags"
Import and export Macros
... right corner. You can import your Macros from a different helpdesk using the Import Macros from CSV option - just make sure to use existing tags on the import or it won't be completed. The import doesn't conserve formatting when importing new Macros and will only ...
Handle Gorgias Voice tickets
... to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can use ticket management features — like Tags, Fields, Rules, and more — on Voice tickets the same as you would other tickets in your helpdesk. Requirements Available on all ...
Voice Agent Report
... identify opportunities for enhancement of service and optimize the workload. Metrics This report can be filtered by agents (teams), integrations, and tags. The default timeframe is 7 days, but you can change it in the top right corner. Right now you can only filter dates ...
Organize and search for Macros
... show up regardless of the language filter. You can also filter Macros by the Tags it applies - the settings page will show all the Tags that each Macro applies to a ticket, and you can filter them based on those Tags. You can also see the top 3 ...
Ringover
... recording files, and transcription (Empower option required). Automatic ticket creation from SMS. Automatic ticket creation from calls. Tag sync: Use Ringover tags to trigger Gorgias tag status. Contact in call display. Store and play back voice messages and call recordings in the helpdesk. When a call ...
Aircall
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
Shopify Actions
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
Import Zendesk data into Gorgias
If you’re transitioning off of Zendesk, you can import your Zendesk data into Gorgias to bring your previous ticket history into your new helpdesk. Once you’ve finished the initial import, you’ll have the option to continuously synchronize your data to keep things ...
