209 Results for "tags"
Postscript
... shopper from your helpdesk. Can auto-reply Rules be applied to Postscript tickets? No, however, Rules with other actions such as tag, assign, etc. will work properly. Can I create a View for Postscript messages? First, you would need to create a ...
AI Agents by Eesel
... your Destinations list. Click on it, and head to the ‘Code Snippet’ tab: Copy the code and paste it into the tag on your website. Once added, the chat will appear like so: How do I make multiple Livechat AI bots? Making multiple ...
Chat: Set up Gorgias chat integrations
... to specific pages on your Shopify store, on Shopify Headless stores, BigCommerce or Magento 2 stores, other websites, or using Google Tag Manager. Note: If you’re embedding chat with iOS webview, be sure to add about:srcdoc to your webview’ ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Navigate AI Agent from setup to going live
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with your brand's content, test its accuracy and control the channels where your customers interact with AI. Once AI Agent ...
Gorgias Analytics: Real-time reports
You can use Gorgias’s set of real-time monitoring reports to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Overview reportto monitor support volume Use the Agents report to monitor the ...
Create Dashboards to track KPIs in Gorgias
Who can use this feature? All roles can view dashboards and reports, but only Admins and Leads can create, edit, and delete them. All dashboards and reports are shared across the organization and are not limited to individual admins or their specific teams. Statistics are available ...
