Basic chat customization

Updated 7 months ago by Aleksandra

Now that you have successfully installed your Gorgias Chat, here's how to customize it to your liking!

Setup instructions

In SettingsIntegrationsChatAppearance, you can change the following:

  1. Chat title
  2. Introduction text during and after business hours
  3. Avatar
  4. Main color and the conversation color of the chat
  5. Language
Chat title

In this section, you can choose how your chat will show to your customers. The title of the chat will be displayed to customers once they click on the chat widget on your website, in the chats heather.

Introduction text

These messages will also be displayed inside the header of the chat depending on your business hours.

There are two fields available for each occasion:


When it comes to the image which will be displayed under your chat widget, there are two options:

  • Use team members' avatar
    In this case, all of profile images for users that are available for chat will be displayed in the chat heather. Also, once the customer starts a conversation, users image who responded to the ticket from Gorgias will be displayed. This images you can update under SettingsYour profile.

  • Use a single image for the whole team
    If you are to choose this option, only one image will be shown under the chat widget. The dot next to the image will show green during and orange outside your business hours.

Chat colors

You can change the color of your chat's header and the conversation bubble.

Please bear in mind that the main colour of your chat as well as the chat icon outside of business hours will always be gray. Outside of business hours you can only change the conversation colour.

This how your chat will always look like outside of business hours:

Multi-language chat feature

In case you have your store available in languages other that English, we have the option to translate our chat widget text accordingly. This feature will allow you to select a language for your chat integration. The setting is located under your SettingsIntegrationChatAppearanceLanguage.

In case you need any other language that is not on the list at the moment, please let us know by sending your request to our Support Team at and we'll be happy to forward your feedback to our developers! We're always working on expanding the list, so you might see more languages supported in the future thanks to your feedback.

Once you select your desired language from the drop-down, the introduction text outside and during business hours will be automatically translated in the selected language of the chat. You are definitely free to change the default value in the language of the chat for fields that you can customize. You are, however, unable to customize the language for the email capture text.

What do you think? Yay or Nay?