Add Chat to your Shopify checkout page

Shopify allows you to customize your checkout and thank you pages with apps like Gorgias. After you install the Gorgias app on Shopify, you can use the checkout and accounts editor to add a Gorgias Chat widget to your checkout and thank you pages.

The checkout page is a crucial part of the experience of shopping online. Adding Gorgias Chat to the page allows you to provide shoppers with real-time assistance. Your team can create trust with shoppers during the checkout process, and you can use automation, like AI Agent, to clarify questions about shipping and payment when it matters most.

Shopify plan requirements

Apps that customize the information of the checkout page, including Gorgias Chat, are available only to brands with Shopify Plus.

Brands with any Shopify plan (Basic or higher) can customize the thank you page.

Checkout pages you can customize with Gorgias Chat	Shopify Basic or higher	Shopify Plus
Thank you page	✅	✅
Checkout page	❌	✅

Gorgias Chat requirements

Before you can add Chat to the checkout or thank you pages on Shopify, you must use Quick Installation for Shopify to add Chat to the non-checkout pages on your store.
- Quick install automatically adds Chat to your Shopify store’s theme. You can then decide whether to show Chat on all pages or hide Chat on specific pages.
If you have chosen to manually add Gorgias Chat to your store with an embed code, you will not be able to use Gorgias Chat on the checkout or thank you pages.

Adding Chat to your checkout pages on Shopify

Once you’ve added Chat to your Shopify theme using the Quick Install method in Gorgias, you can add Chat to your checkout or thank you pages on Shopify using the checkout editor.

Sign in to your Gorgias account
Go to Settings > Chat, then select a Chat
- The Chat must have been added to your Shopify store using the Quick Install method.
Next to Shopify checkout and thank you pages, select Install
- A new browser tab will open to take you to the checkout editor in Shopify
On the checkout editor, select Apps from the sidebar
Select + (plus) icon next to Gorgias Checkout Chat
Choose the page where you want to Chat to appear (Checkout or Thank you page)
Select Save to confirm

Shopify checkout editor displaying the ‘Apps’ panel on the left and a checkout confirmation page on the right. The ‘Apps’ panel highlights ‘Gorgias Checkout Chat,’ which has a plus (+) icon next to it, indicating it can be added to the page..

Removing Chat from your checkout pages

If for whatever reason you need to remove Gorgias Chat from your checkout or thank you pages, you can remove the app in the Shopify checkout editor.

From your Shopify admin, go to Settings > Checkout
Select Customize next to the checkout configuration that you want to edit
On the checkout editor, select Apps from the sidebar
Select Gorgias Checkout Chat from the list
Select Remove app block
Select Save to confirm

FAQ

While you can change the location of the Gorgias Chat widget on non-checkout pages, the position of the Chat widget on the checkout and thank you pages is determined by Shopify and cannot be changed.

Furthermore, any HTML or CSS customization you make to Chat in the Shopify theme editor will not affect Chat on your checkout pages.

Do Automate features work on checkout pages?

Yes, your favourite Automate features, like Flows, Order Management and AI Agent work with Chat on the checkout and thank you pages.

Can I publish a separate Chat on my checkout pages only?

Since you can only add one Chat per Shopify store, it’s not possible to create a separate, specific Chat for your checkout pages. When you install Chat on your store using the Quick Installation method, you can choose to hide Chat on specific pages.

Are there any other Chat limitations on checkout pages?

Any Chat campaigns that you have set up are not permitted on checkout pages and will not display to shoppers.

Add Chat to your Shopify checkout pageUpdated a day ago