Chat: Add chat to your Shopify checkout pageUpdated 10 days ago
Who can use this feature?
Shopify lets you add apps like Gorgias chat directly to your store's checkout and thank you pages through the Shopify checkout editor. Once it's installed there, shoppers keep access to the same chat conversation — including Flows, Order Management, and AI Agent — even during checkout.
Add chat to your checkout and thank you pages
Adding chat to checkout and thank you pages is a two-part process: you start the install from your Gorgias helpdesk, then finish it in Shopify's own checkout editor. You must install chat on your Shopify store using the quick installation method. Manual installation (embed code) doesn't support checkout or thank you pages.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Channels, then select Chat.
- Select a chat integration from the list.
- Select the Installation tab.
- Below Shopify checkout and thank you pages, click Install.
- In the new browser tab that opens, you'll land in the Shopify checkout editor. Click the Apps icon in the top-left corner.
- Click the plus icon to add the Gorgias Checkout Chat app block to the checkout page, the thank you page, or both, then click Save.
If Install isn't available
The Install option next to Shopify checkout and thank you pages only appears once you install chat on the rest of your store using the quick installation method. If you don't see it, check the following:
- If you haven't installed chat on your Shopify store yet, or you installed it manually with an embed code, follow the quick installation steps for Shopify first.
- If you installed chat on Shopify a while ago, you may be on an older version of the widget that doesn't support checkout and thank you pages yet. Check Reinstall chat for a more reliable experience to see if you need to reinstall.
Remove chat from your checkout and thank you pages
If you no longer want chat on your checkout or thank you pages, you can remove it from the same place you installed it.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Channels, then select Chat.
- Select the chat integration from the list.
- Select the Installation tab.
- Next to Shopify checkout and thank you pages, click Manage.
- In the new browser tab that opens, you'll land in the Shopify checkout editor. Click the Apps icon in the top-left corner, then select the Added tab.
- Select Gorgias Checkout Chat from the list, then click Remove block.
FAQ
Can I customize the appearance or location of the chat widget on checkout pages?
No. The position and size of the chat widget on checkout and thank you pages is fixed and can't be changed the way it can on the rest of your store. Chat on checkout pages runs as its own surface, separate from your Shopify theme, so any HTML or CSS customization you've made to chat in the theme editor won't carry over to checkout or thank you pages.
Do Flows, Order Management, and AI Agent work on checkout pages?
Chat conversations on checkout and thank you pages run through the same chat integration as the rest of your store, so Flows, Order Management, and AI Agent continue to function there.
Will chat campaigns show up on checkout pages?
No. Chat campaigns aren't shown on checkout or thank you pages, even if you have them configured for the rest of your store.
