48 Results for "comment"
Handle tickets in Gorgias: Instagram comments and mentions
... ". FAQ Why didn't an ad comment create a ticket? Check that ad comments are enabled for your integration, that the comment was posted after the feature was enabled, and that the comment is a top-level comment. Comments are fetched every 20 minutes ...
Handle tickets in Gorgias: Facebook comments, recommendations, and mentions
... Messenger tickets in your helpdesk. FAQ Can I build Rules to automate Facebook comment actions? Yes. You can create Rules that automatically like specific comments, hide comments that match certain keywords, or assign comment tickets to teams. Why can't I reply to a comment reply ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Social Media: Connect Facebook and Instagram to Gorgias
Who can use this feature? • The account owner and admins can connect the Facebook and Instagram app (You need full access to the relevant Meta Business portfolio) • Everyone (except Observers) can view and respond to tickets All Helpdesk plans Can be used with any connected ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Macros: Create and manage macros
Macros enable your agents to respond to customers and take actions on tickets in a single click. You can create macros that populate custom, standardized responses into the message composer, and take actions on tickets when applied. If you connected a Shopify store to Gorgias, macros can ...
Add internal notes to tickets
You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer. You might leave an internal note to track the steps you’ve taken on a customer’s issue ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
