Website visitors can use Customer Chat to talk with you on Messenger without leaving the store - if the visitor leaves, the conversation continues on Messenger. Customers don't have to leave their email address to start a conversation, and you don't need to wonder ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ManyChat and ReCart are Messenger bot platforms that help you automate your social media conversations. When the customer types out a message ...
... customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for channels such as Facebook, Instagram, SMS, Facebook Messenger, etc. Customers interacting with the brand using Facebook Messenger might ask for customer support - Amplify.ai will gather user details such as ...
When there's a new message on any Chat-type channel (Chat, Instagram DMs, Messenger, etc.), and when you're assigned a ticket, you can receive a browser notification - they help make sure you respond to customers as soon ...
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
You can merge tickets about the same issue from the same customer to keep the conversation flow easier. It's possible to merge Messenger tickets. Aircall tickets can also be merged with email tickets. Email tickets can be merged with any other ticket channel, but two Email tickets ...
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
... t cause the issue. Here you'll find solutions for the most common issues reported for the Facebook integration. Facebook comments and/or Messenger tickets aren't being created 1. Go to Settings -> App Store -> My Apps -> Facebook, Messenger & ...
