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Phone policy

Gorgias doesn't own phone numbers - this service is provided by Twilio as a 3rd-party service provider - so the content that runs through it needs to be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging ...

Available phone numbers on Gorgias

... receive SMS messages Request this phone number 🇧🇷 Brazil Phone number typesSMS or MMS compatible?How to acquire Local Not supported Request this phone number National Not supported Request this phone number Mobile Yes — can send and receive SMS messages Request this phone number 🇨🇦 Canada Phone ...

WhatsApp Phone Number Migration

You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. Before you start To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following: 1. Is this number ...

Match Customer by Shopify Default Address Phone Number

... her phone number (+123456789) is added to the default shipping address for her order. Gorgias now checks for a match with the phone number in Customer B - Phone Number and attempts to add it to Customer A - Email. Note: If the phone number exists ...

Create or request a new Gorgias phone number

... ll learn how to: Create a new phone number Request a new phone number Enable voice and messaging capabilities Edit or delete an existing phone number Requirements You must have Admin permissions to create phone numbers Create a new phone number There are several phone numbers that you can ...

Restrictions on sending SMS messages to UK phone numbers (Fall 2024)

... for you? You will no longer be able to send SMS messages to UK phone numbers from any non-UK 10-digit phone number through Gorgias. Alternatives The best alternative to continue to communicate with customers in the UK is to set up a UK mobile phone ...

Set up Voice to make and receive phone calls

You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...

Ottspott

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ottspott is a phone system for small businesses - it allows you to receive and place phone calls. You can connect it ...