Our phone provider - Twilio - mandates that all US-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ensure that ...
Our phone provider - Twilio - mandates that all US-bound messages sent by 10-digit SMS numbers are allowed only if they've completed the A2P 10DLC registration process. This proceeding doesn't affect Toll-Free SMS numbers - they're required to ...
... should see the customers' phone numbers, but it depends on your phone provider. If the provider blocks that info, then customers' phone numbers won't be pulled into Gorgias. We've set up a US/Canadian phone number in Gorgias, but our ...
Each time a new phone number is created on your account, several additional elements are automatically created. TypeName formatLocation on your account View Phone - (xxx) xxx-xxxx Tickets -> View sidebar to the left Team Phone team - (xxx) xxx-xxxx ...
If you have a phone number you want to keep, you can set up call forwarding - this requires you to create a new phone number in Gorgias and forward calls to it. You can currently only create phone numbers for the following countries: US Canada UK France ...
Gorgias doesn't own phone numbers - this service is provided by Twilio as a 3rd-party service provider - so the content needs to be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging Policy and Content Policy ...
When a customer calls your phone number, a banner will appear at the bottom of your helpdesk for your agents who can then choose to accept or decline the call. To receive calls in Gorgias, an agent must be set as Available in the bottom left corner. Even ...
When you try to add a phone number for the first time, you will receive an error - this is intentional and can be removed by reaching out to our Support team who will whitelist the account in up to 24 hours. You can't have two Voice ...
