100 Results for "phone"
VoyageSMS
... platform for e-commerce businesses, that allows shoppers to open support tickets in Gorgias via texting a trigger keyword to your Voyage send phone number. Use the Gorgias dashboard to communicate with consumers back and forth via SMS. Steps Before you get started, please contact the Voyage ...
SMS FAQs
Which phone numbers that we offer have SMS capabilities? We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. What countries can I send ...
A2P 10DLC Registration
Our phone provider - Twilio - mandates that all US-bound messages sent by 10-digit SMS numbers are allowed only if they've completed the A2P 10DLC registration process. This proceeding doesn't affect Toll-Free SMS numbers - they're required to ...
Toll-free Verification
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ...
Gorgias Voice policy
When you create a phone number in Gorgias, we use Twilio — a third-party service provider — to create and host the number. When using a phone number in Gorgias, the content that passes through the service needs to abide by the Twilio Terms of Service and Twilio ...
SMS Policy
Gorgias doesn't own phone numbers - this service is provided by Twilio as a 3rd-party service provider - so the content needs to be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging Policy and Content Policy ...
Set up SMS
You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. Steps 1 ...
Forward calls into or out of Gorgias
... on all Helpdesk plans with the Voice Add-on All roles can enable forwarding Forward calls out of Gorgias Calls made to your Gorgias phone number can be forwarded to an external device, like a mobile phone or landline. When answering a forwarded call, press 1 on ...
