Top Articles
Instagram Direct Messages | Gorgias Phone Integration | Advanced chat customization
Gorgias is a helpdesk that empowers you and your support team with features that will allow you efficient and fast handling of your support requests. Find out more.
4 articles by 3 authors
New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much more
31 articles by 13 authors
Get an overview of your support team performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for selected time frame.
2 articles by 2 authors
Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.
11 articles by 9 authors
Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.
81 articles by 18 authors
Our self-service chat portal can easily deflect and automate up to 30% of your chat tickets! Allow your customers to check out their order status, tracking number, and shipping information all on their own in just a few clicks.
Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.
11 articles by 5 authors
If you are looking to migrate from Zendesk to Gorgias, please check our article here for instructions and information regarding the process.
1 article by 1 author
We are developer-friendly helpdesk :) Get information on how to use our RESTful API or create your own integration.
These videos break down the primary features in Gorgias and how to make them work for your company.
9 articles by 5 authors
