What is Gorgias?
Gorgias is a helpdesk that empowers you and your Support Team with features that will allow you efficient and fast handling of your customers' support requests. Get started and find out more by taking a look at these articles.
5 articles by 4 authors
New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much much more.
19 articles by 11 authors
Statistics and Reporting
Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.
3 articles by 3 authors
Automate your work
Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.
14 articles by 8 authors
Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.
98 articles by 21 authors
Our self-service chat portal can easily deflect and automate up to 30% of your chat tickets! Allow your customers to check out their order status, tracking number, and shipping information all on their own in just a few clicks.
5 articles by 3 authors
Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.
9 articles by 5 authors
Gorgias for Developers
We are a developer-friendly helpdesk! :) Get information on how to use our RESTful API or create your own custom integrations by taking a look at this selection of articles.
1 article by 1 author