What is Gorgias?
Gorgias is helpdesk that improvers you and your support team with features that will allow you efficient and fast handling of your support requests. Find out more.
2 articles by 1 author
New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much more
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Statistics and Reporting
Get an overview of your support team performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for selected time frame.
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Automate your work with rules
Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.
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Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.
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Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.
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These videos break down the primary features in Gorgias and how to make them work for your company.
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Migration to Gorgias
If you are looking to migrate from Zendesk to Gorgias, please check our article here for instructions and information regarding the process.
1 article by 1 author