What is Gorgias?
Gorgias is a helpdesk that empowers you and your support team with features that will allow you efficient and fast handling of your support requests. Find out more.
4 articles by 3 authors
New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much more
30 articles by 10 authors
Statistics and Reporting
Get an overview of your support team performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for selected time frame.
2 articles by 2 authors
Automate your work with rules
Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.
7 articles by 5 authors
Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.
70 articles by 14 authors
Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.
11 articles by 5 authors
These videos break down the primary features in Gorgias and how to make them work for your company.
5 articles by 2 authors
Migration to Gorgias
If you are looking to migrate from Zendesk to Gorgias, please check our article here for instructions and information regarding the process.
2 articles by 1 author