What is Gorgias?

Gorgias is helpdesk that improvers you and your support team with features that will allow you efficient and fast handling of your support requests. Find out more.

2 articles by 1 author

Getting Started

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much more

26 articles by 7 authors

Statistics and Reporting

Get an overview of your support team performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for selected time frame.

2 articles by 2 authors

Automate your work with rules

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.

4 articles by 3 authors

Integrations

Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.

49 articles by 10 authors

FAQ

Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.

7 articles by 2 authors

Video Tutorials

These videos break down the primary features in Gorgias and how to make them work for your company.

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Migration to Gorgias

If you are looking to migrate from Zendesk to Gorgias, please check our article here for instructions and information regarding the process.

1 article by 1 author

Gorgias for Developers

We are developer-friendly helpdesk :) Get information on how to use our RESTful API or create your own integration.

2 articles by 2 authors

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