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Other ticket management features | How to set up a Gorgias account | Assign tickets
What is Gorgias?
Customer data privacy
Gorgias Support Team SLAs
Gorgias Customer Success
How to set up a Gorgias account
Getting Started
Handle Tickets
Creating and managing tickets
How to handle incoming tickets
Assign tickets
Other ticket management features
Internal notes
Auto-assign and auto-unassign tickets
Bulk actions
Keyboard shortcuts
Manage HelpDesk Users
Audit logs
Managing User Roles
Your Profile
Gorgias Teams
The Satisfaction Survey
Satisfaction Survey
Billing & Subscription
Billing and subscription plans
The Search Function
Search
Your Business Hours
Business Hours
Manage Customers
Ticket Customer
Helpdesk Migration
Helpdesk Migration and Ticket Import
Zendesk import FAQs
Statistics and Reporting
Revenue statistics
Statistics
Self-Service Statistics
Export tool
Automation Statistics
SentiSum
Automate your work
Rules
Automate your work with Rules
Rules - Main Use Cases
Rules - Video Tutorials
Rules Glossary
Rules Library
Rules FAQs
Rule Templates
Macros
Macro Variables
Automate your work using Macros
Macro Actions
Macro Library
Views
Automating your workflow using Views
View Sections and View Sharing
Intents & Sentiments
Automate your work using Customer Sentiments
Automate your work using Customer Intents
Intents - Use Cases and FAQs
Tags
Automate your work using Tags
Automation Add-on
Automation Add-on Overview
Setting up Automation Add-on Features
Integrations
Email
Email Integrations
Gmail
Outlook
Signatures
Email - SPF & DKIM
Other Email Providers
Outlook (alias)
Zoho
Gmail (alias)
Marketing
Messenger Chat Bots
Mailchimp
Autopilot
Social Media
Facebook & Messenger
Facebook comments and ad comments
Messenger customer chat plugin
Troubleshooting issues with your Facebook and Instagram integration
Connect your Facebook and Instagram
Twitter
Instagram
Instagram Comments
Instagram Direct Messages
Instagram Ad Comments
Instagram Mentions
Instagram Direct Messages FAQs
Chat
Gorgias Chat Integration
Gorgias Chat - Installation
Migrate to the New Chat Integration
Basic chat customization
Advanced chat customization
Gorgias Chat - Campaigns
Gorgias Chat - Quick Replies
Gorgias Chat FAQs
Other Chat Integrations
Certainly
Ada AI Chatbot
Smooch
Gobot
Voice
Gorgias Voice Integration
Gorgias Voice FAQs
Aircall
RingCentral
Ottspott
JustCall
Rep
CloudTalk
CircleLoop
Gorgias Voice Troubleshooting
RedRoute
Other Integrations
Slack
HelpDocs (Lighthouse)
Chatdesk Teams
Zapier
Gatsby
Shop2app
Tolstoy
Stonly
Custom HTTP Widgets Actions
Custom Widgets with Zapier
HubSpot HTTP Integration
Amplify.ai
Shopney
Reveal by Omniconvert
Stateset AI Responder
E-Commerce
Shopify
Magento 2
BigCommerce
Kickstarter
Amazon, eBay, Back Market & Walmart by ChannelReply
CheckoutChamp
Shopify FAQs
Omnisend
Konnektive
HTTP Integrations
Segment
Customer Fields by Helium
Subscription
Recharge
Skio
Smartrr
Reward & Review
Stamped.io
Okendo
LoyaltyLion
Smile
Opinew
Annex Cloud
Yotpo
Growave
Trustpilot
Reviews.io
Gorgias Help Center
Help center templates
Advanced Gorgias Help Center Customization
Gorgias Help Center Tracking
Gorgias font library
SEO - Prevent your Help Center from being indexed
Business Intelligence
Churn Buster
Daasity
Alloy
Glew.io
NetSuite
Thankful.ai
Daton
Shipping
Wonderment
LateShipment
ShippingChimp
Shipup
ShipBob
AfterShip
Veeqo App
ShipMonk
Returns & Exchanges
Loop Returns
Returnly
Narvar Returns & Exchanges
ReturnLogic
Quality Assurance
Klaus QA
Delighted
Stella Connect
SMS
Klaviyo
Postscript
Emotive
Cartloop
SMSBump
Gorgias SMS Integration
Omnisend SMS
RechargeSMS (ElectricSMS)
VoyageSMS
TXTFi
Textline
Attentive integration update
Via
Attentive
Self Service
Installing the Self-Service Portal
Self-Service Portal Statuses
Self-Service: Customize Report Issue Reasons
Self-Service: Report Issue Update
Self-Service Quick Response Flows
FAQs
How to enable browser notifications?
How many languages can Gorgias detect?
Customer Success Tracks
What is a Gorgias Bot?
Gorgias Agency Partner Program
Set up a custom domain for your Help Center
Gorgias Technology Partner Program
Deleting an integration
Mobile app fact sheet
Gorgias for Developers
Building your Gorgias App
Expand your knowledge
Gorgias Academy and Webinars
Gorgias Academy
Webinars
Our Facebook Community
Video tutorials
Views - Video Tutorials
Black Friday Cyber Monday Preparation Checklist
Gorgias is a helpdesk that empowers you and your Support Team with features that will allow you efficient and fast handling of your customers' support requests. Get started and find out more by taking a look at these articles.
5 articles by 4 authors
New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much much more.
20 articles by 12 authors
Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.
6 articles by 4 authors
Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.
19 articles by 9 authors
Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.
126 articles by 21 authors
Our self-service chat portal can easily deflect and automate up to 30% of your chat tickets! Allow your customers to check out their order status, tracking number, and shipping information all on their own in just a few clicks.
5 articles by 3 authors
Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.
9 articles by 7 authors
We are a developer-friendly helpdesk! :) Get information on how to use our RESTful API or create your own custom integrations by taking a look at this selection of articles.
1 article by 1 author
View the tools and resources available to expand your knowledge and get the most out of Gorgias.
5 articles by 2 authors