The App Store is where you find, install, and manage connections to the tools you use alongside Gorgias — from ecommerce platforms and shipping providers to marketing tools and support channels.

<div class="who-can-use-feature"><h3 id="who-can-use-this-feature">Who can use this feature?</h3><div class="wcuf-list"><div class="wcuf-role"><div class="wcuf-icon"><span class="ph-bold ph-user">&#x2009;</span></div><div class="wcuf-text"><span class="wcuf-highlight">Admin</span> roles</div></div><div class="wcuf-plan"><div class="wcuf-icon"><span class="ph-bold ph-flag">&#x2009;</span></div><div class="wcuf-text">All plans</div></div></div></div><p>Apps connect the tools you use everyday to Gorgias &#x2014; including support channels like Gmail, Outlook, and WhatsApp, and ecommerce tools like Shopify and Klaviyo. The App Store is where you find, install, and manage these connections.</p><p>In this article, you&apos;ll learn:</p><ul><li><a href="#find-apps">Find apps</a></li><li><a href="#get-actions-from-a-connected-app">Get actions from a connected app</a></li><li><a href="#use-apps">Use apps</a></li><li><a href="#understand-app-types">Understand app types</a></li><li><a href="#find-pricing-documentation-and-support">Find pricing, documentation, and support</a></li><li><a href="#remove-an-app">Remove an app</a></li></ul><hr><h2 id="find-apps">Find apps</h2><p>To open the App Store, click <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span> <strong>Settings</strong> in the main menu, then go to <strong>Apps</strong> &gt; <strong>App Store</strong>.</p><h3 id="browse-available-apps">Browse available apps</h3><p>The App Store opens to <strong>All Categories</strong>, showing every available app. Use the category navigation on the left side of the page to filter by type &#x2014; categories include ecommerce, shipping, marketing, loyalty, analytics, and more. To browse apps that include pre-built actions for AI Agent, select <strong>Actions</strong> from the category list.</p><p>If you don&apos;t see an app you&apos;re looking for, click <strong>Request App</strong> at the bottom of the page to submit a suggestion.</p><h3 id="view-installed-apps">View installed apps</h3><p>To see the apps already connected to your account, go to <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span> <strong>Settings</strong> &gt; <strong>Apps</strong> &gt; <strong>Installed Apps</strong>.</p><h3 id="install-an-app">Install an app</h3><p>Before you start, make sure you have login credentials for the service you&apos;re connecting to. Most apps require you to sign in to authorize the connection.</p><ol><li>Open the app&apos;s listing page in the App Store.</li><li>Click the connect button. The label varies &#x2014; you might see <strong>Connect</strong>, <strong>Add account</strong>, or something similar.</li><li>Follow the steps to install the app. In most cases, you&apos;ll be redirected to the app to sign in and authorize Gorgias to connect. You&apos;re then redirected back to Gorgias once the connection is complete.</li></ol><p>Some apps may have a different setup process. For example, you may need to fill out a form or complete additional steps outlined in Gorgias&apos;s documentation. The app listing and any in-app instructions will guide you through what&apos;s needed.</p><p>Once installed, some apps are ready to use immediately. Others may require additional configuration &#x2014; check the app&apos;s documentation for next steps.</p><hr><h2 id="get-actions-from-a-connected-app">Get actions from a connected app</h2><p>Some apps include pre-built actions &#x2014; tasks AI Agent can perform on behalf of shoppers, like canceling orders or updating shipping addresses. To use actions from an app, you need to connect it specifically for AI Agent.</p><p>To connect an app for actions:</p><ol><li>Open the app&apos;s listing page in the App Store.</li><li>Under <strong>Let Gorgias take action in [app]</strong>, click <strong>Connect</strong>.</li><li>Follow the prompts to authenticate.</li></ol><p>Once connected, the app&apos;s actions appear in your <a href="https://docs.gorgias.com/en-US/manage-your-actions-6932070" target="_blank" rel="noopener noreferrer">actions library</a> automatically.</p><hr><h2 id="use-apps">Use apps</h2><p>Apps extend what your team can do in Gorgias. Most fall into one of these categories:</p><ul><li><strong>View customer context</strong> &#x2014; see order history, loyalty points, subscription status, tracking information, and return details from within a ticket, without switching tabs</li><li><strong>Take action from tickets</strong> &#x2014; process refunds, update shipping addresses, pause or cancel subscriptions, and trigger returns directly from Gorgias</li><li><strong>Connect marketing and retention tools</strong> &#x2014; sync customer data with email platforms, loyalty programs, and review tools to coordinate support and marketing</li><li><strong>Extend your support channels</strong> &#x2014; add SMS, voice, or live chat, and connect automation tools that help route and resolve tickets faster</li></ul><p>Most apps require an account with the third-party service, separate from your Gorgias account. Pricing varies by app &#x2014; some are free, while others require a paid subscription. Check the app&apos;s listing page for details before connecting.</p><hr><h2 id="understand-app-types">Understand app types</h2><p>Every app listing shows who built it, just below the app name: <strong>By Gorgias</strong> or <strong>By [another company]</strong>.</p><p>Apps listed as <strong>By Gorgias</strong> are built and maintained by the Gorgias team &#x2014; these are first-party integrations. Apps listed as <strong>By [another company]</strong> are built and maintained by that developer &#x2014; these are third-party apps.</p><p>This distinction matters most when you need help. Who built the app determines who can best support you if something isn&apos;t working.</p><h3 id="get-help-with-an-app">Get help with an app</h3><p><strong>For Gorgias-built apps</strong>, contact <a href="https://www.gorgias.com/contact-us" target="_blank" rel="noopener noreferrer">Gorgias support</a>.</p><p><strong>For third-party apps</strong>, the app developer is best suited to handle support, rather than Gorgias. To find the app developer&apos;s contact details:</p><ol><li>Go to <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span> <strong>Settings</strong> &gt; <strong>Apps</strong> &gt; <strong>Installed Apps</strong>.</li><li>Select the app.</li><li>Check the <strong>Support</strong> section in the sidebar for the developer&apos;s contact information.</li></ol><p>When you reach out, it helps to have the following ready:</p><ul><li>A description of the issue and when it started</li><li>Any error messages you&apos;ve seen, a screenshot or a video of the problem</li><li>The email address associated with your account in the third-party app</li></ul><hr><h2 id="find-pricing-documentation-and-support">Find pricing, documentation, and support</h2><p>Each app listing includes a section with practical information about that app:</p><ul><li><strong>Pricing</strong> &#x2014; the cost to use the app. For third-party apps, the developer may set their own pricing, separate from Gorgias, which ranges from free to paid subscriptions.</li><li><strong>Resources</strong> &#x2014; links to the app&apos;s help documentation and privacy policy</li><li><strong>Support</strong> &#x2014; contact information for the app&apos;s support team. For third-party apps, this is typically the developer&apos;s support email.</li></ul><hr><h2 id="remove-an-app">Remove an app</h2><p>You can delete an app if you no longer want it connected to Gorgias. Deleting an app can&apos;t be undone.</p><p>Any ticket views associated with the integration will be deactivated, and rules that use the integration as a condition will be turned off. If you&apos;ve added the integration to any saved reporting filters, you&apos;ll need to remove it from those manually.</p><p>For some apps, you may also need to remove Gorgias from the connected app itself. For example, with Shopify, you would uninstall Gorgias from your Shopify admin. Check the app&apos;s documentation for details.</p><ol><li>Go to <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span> <strong>Settings</strong> &gt; <strong>Apps</strong> &gt; <strong>Installed Apps</strong>.</li><li>Select the app you want to remove.</li><li>Click <strong>Delete app</strong> and confirm.</li></ol><p>Some apps support multiple connected accounts, shown in a separate tab on the app&apos;s page. If you see this, select the specific connected account where you want to delete the app.</p><hr><div data-tf-live="01KJB5M9XAKTCHTQRVATDJ7PAA" data-tf-hidden="page_source=/find-and-install-apps-in-gorgias-209281" data-tf-loaded="true"><div data-tf-widget="tPxTr8Zs" data-tf-opacity="100" data-tf-iframe-props="title=[Education] Article feedback survey - Main" data-tf-transitive-search-params data-tf-medium="snippet" data-tf-hidden="page_source=" style="width:100%;height:500px;" data-tf-loaded="true"><div class="tf-v1-widget" data-testid="tf-v1-widget"><iframe src="https://form.typeform.com/to/tPxTr8Zs?typeform-embed-id=31410673655530097&amp;typeform-embed=embed-widget&amp;typeform-source=gorgias.gorgias.com&amp;typeform-medium=snippet&amp;typeform-medium-version=next&amp;embed-opacity=100&amp;typeform-embed-handles-redirect=1&amp;typeform-embed-no-heading=true#page_source=%2Ffind-and-install-apps-in-gorgias-209281" data-testid="iframe" allow="microphone; camera" title="[Education] Article feedback survey - Main" style="border: 0px; transform: translateZ(0px);"></iframe></div></div></div><script src="//embed.typeform.com/next/embed.js"></script><style>.ghc-article-rating-container{display:none!important}</style>

Find and install apps for your Gorgias account

Links to documentation and support for some of the most widely used third-party apps connected to Gorgias, organized by category.

<p>When you connect a third-party app to Gorgias, you can expect to find setup guides, troubleshooting help, and support from the app&apos;s developer, instead of from Gorgias.</p><p>This article links to documentation for some of the most widely used third-party apps, organized by category. It is not an exhaustive list. To find documentation and support details for any app, see <a href="https://docs.gorgias.com/en-US/find-and-install-apps-in-gorgias-209281" target="_blank" rel="noopener noreferrer">find and install apps for your Gorgias account</a>.</p><hr><h2 id="email-and-sms-marketing">Email and SMS marketing</h2><p><strong><a href="https://help.klaviyo.com/hc/en-us/sections/115001498087" target="_blank" rel="noopener noreferrer">Klaviyo</a></strong></p><p>Sync Gorgias ticket data with Klaviyo, and manage SMS and WhatsApp replies from customers in Gorgias.</p><p><strong><a href="https://help.attentivemobile.com/hc/en-us/articles/360041419212-Gorgias" target="_blank" rel="noopener noreferrer">Attentive</a></strong></p><p>Route customer text message replies from Attentive SMS campaigns into your Gorgias support queue.</p><p><strong><a href="https://help.postscript.io/hc/en-us/articles/1260804683869-Set-Up-Your-Gorgias-Integration" target="_blank" rel="noopener noreferrer">Postscript</a></strong></p><p>Manage customer replies to Postscript SMS campaigns as tickets in Gorgias.</p><p><strong><a href="https://support.omnisend.com/en/articles/2854393-integration-with-gorgias" target="_blank" rel="noopener noreferrer">Omnisend</a></strong></p><p>Sync Gorgias ticket tags and customer satisfaction scores with Omnisend for SMS segmentation. Available for US customers only.</p><hr><h2 id="reviews">Reviews</h2><p><strong><a href="https://help.judge.me/en/articles/8356036-setting-up-gorgias-integration" target="_blank" rel="noopener noreferrer">Judge.me</a></strong></p><p>Create Gorgias tickets automatically for new reviews, and publish or respond to reviews directly from a ticket.</p><p><strong><a href="https://support.okendo.io/en/articles/1696359-integrating-gorgias-with-okendo" target="_blank" rel="noopener noreferrer">Okendo</a></strong></p><p>Generate support tickets for reviews that fall below a rating threshold, and moderate reviews from within Gorgias.</p><p><strong><a href="https://support.reviews.io/en/articles/9185001-gorgias-integration" target="_blank" rel="noopener noreferrer">REVIEWS.io</a></strong></p><p>Automatically create tickets for low-rated reviews and respond to or revise reviews from Gorgias.</p><hr><h2 id="returns-and-exchanges">Returns and exchanges</h2><p><strong><a href="https://help.loopreturns.com/en/articles/1915841" target="_blank" rel="noopener noreferrer">Loop Returns</a></strong></p><p>View a customer&apos;s return data alongside their Gorgias ticket, and let customers initiate returns from the Gorgias chat widget.</p><p><strong><a href="https://support.aftership.com/en/returns/article/integrate-gorgias-with-aftership-returns-1czeh6y" target="_blank" rel="noopener noreferrer">AfterShip Returns</a></strong></p><p>See return and warranty details &#x2014; including RMA information, refund data, and return reasons &#x2014; in the Gorgias ticket sidebar.</p><p><strong><a href="https://help.getredo.com/en/articles/8896974-gorgias-integration-setup" target="_blank" rel="noopener noreferrer">Redo</a></strong></p><p>Automatically load return history into Gorgias tickets when a ticket is created or updated.</p><hr><h2 id="subscriptions">Subscriptions</h2><p><strong><a href="https://help.skio.com/docs/gorgias-integration" target="_blank" rel="noopener noreferrer">Skio</a></strong></p><p>Manage subscriber support in Gorgias, including tickets created automatically when customers request help via SMS through Skio&apos;s two-way subscription management.</p><p><strong><a href="https://help.loopwork.co/en/articles/12741869-gorgias" target="_blank" rel="noopener noreferrer">Loop Subscriptions</a></strong></p><p>View subscription details and perform actions &#x2014; like skipping an order, pausing, or canceling &#x2014; directly from a Gorgias ticket. Requires the Loop Subscriptions Pro plan.</p><hr><h2 id="marketplace-channels">Marketplace channels</h2><p><strong><a href="https://www.channelreply.com/help/view/gorgias-integration" target="_blank" rel="noopener noreferrer">ChannelReply</a></strong></p><p>Bring customer messages from Amazon, eBay, and other marketplaces into Gorgias as tickets, with order details shown alongside each conversation.</p><hr><div data-tf-live="01KJB5M9XAKTCHTQRVATDJ7PAA" data-tf-hidden="page_source=/getting-help-with-third-party-apps-6932071" data-tf-loaded="true"><div data-tf-widget="tPxTr8Zs" data-tf-opacity="100" data-tf-iframe-props="title=[Education] Article feedback survey - Main" data-tf-transitive-search-params data-tf-medium="snippet" data-tf-hidden="page_source=" style="width:100%;height:500px;" data-tf-loaded="true"><div class="tf-v1-widget" data-testid="tf-v1-widget"><iframe src="https://form.typeform.com/to/tPxTr8Zs?typeform-embed-id=4563337972935366&amp;typeform-embed=embed-widget&amp;typeform-source=gorgias.gorgias.com&amp;typeform-medium=snippet&amp;typeform-medium-version=next&amp;embed-opacity=100&amp;typeform-embed-handles-redirect=1&amp;typeform-embed-no-heading=true#page_source=%2Fgetting-help-with-third-party-apps-6932071" data-testid="iframe" allow="microphone; camera" title="[Education] Article feedback survey - Main" style="border: 0px; transform: translateZ(0px);"></iframe></div></div></div><script src="//embed.typeform.com/next/embed.js"></script><style>.ghc-article-rating-container{display:none!important}</style>

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Gorgias

Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.

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