Each Gorgias user has a section specific to them titled Your profile - you can access it by clicking on your name in the bottom left and choosing Your profile or navigating to Settings -> You -> Your profile.

Each Gorgias user has a section specific to them titled Your profile&#xA0;- you can access it by clicking on your name in the bottom left and choosing Your profile or navigating to Settings -&gt; You -&gt; Your profile.<img src="https://attachments.gorgias.help/k5/hc/mz0e/7c93444e-fb47-46de-a9ff-49b11a523fda-3e5c299e-c0c7-4dd4-b9fa-148c6126c854.png" style="width: 495px;" class="fr-fic fr-dib"><hr><h2 id="profile-information-and-settings"> Profile information and settings</h2><h3 id="personal-information">Personal information</h3><table style="width: 100%;"><tbody><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Your name</td><td style="width: 78.1069%;">Your full name - it can be used as a variable, in Chat, in statistics, and the helpdesk in general.</td></tr><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Your email</td><td style="width: 78.1069%;">Your email address and the email you use to log in as a user - it can be used as a variable, in Chat, statistics, and the helpdesk in general.</td></tr><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Your bio</td><td style="width: 78.1069%;">Your bio or role in the helpdesk - it can be used as a variable.</td></tr><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Profile picture</td><td style="width: 78.1069%;">You can upload a 500 KB square picture as your profile picture here.</td></tr><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Timezone</td><td style="width: 78.1069%;">Your timezone - it controls the timezone and time/date format for you as a user and determines which timezone you see statistics in.</td></tr><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Date format</td><td style="width: 78.1069%;"><span data-offset-key="4rceo-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can choose between the MM/DD/YYYY&#xA0;<span data-offset-key="4rceo-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">and DD/MM/YYYY&#xA0;<span data-offset-key="4rceo-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">date formats and the 24-hour or 12-hour (AM/PM) time format.</td></tr><tr><td style="width: 21.7486%; vertical-align: middle; text-align: center;">Theme</td><td style="width: 78.1069%;">You can choose between the System, Dark, Light, and Classic helpdesk themes here or by clicking on your name in the bottom left and then on Theme.</td></tr></tbody></table><h3 id="macro-display"> Macro display</h3><table style="width: 100%;"><tbody><tr><td style="width: 23.4827%; vertical-align: middle; text-align: center;">AI Macro prediction </td><td style="width: 76.3728%;">This can help pre-fill the typing field with a relevant Macro when the system predicts you&apos;ll use a certain type of Macro on a ticket you&apos;re replying to. </td></tr><tr><td style="width: 23.4827%; vertical-align: middle; text-align: center;">AI Macro suggestions </td><td style="width: 76.3728%;">This will display the top 3 suggested Macros for a specific ticket you&apos;re replying to based on our own machine learning-powered recommendation engine. </td></tr><tr><td style="width: 23.4827%; vertical-align: middle; text-align: center;">Display macro search view by default </td><td style="width: 76.3728%;">This will automatically open up the Macros panel every time you open a ticket.</td></tr></tbody></table><h3 id="forward-calls-to-an-external-number"> Forward calls to an external number</h3><table style="width: 100%;"><tbody><tr><td style="width: 25.5058%; vertical-align: middle; text-align: center;">Enable call forwarding</td><td style="width: 74.3497%;">This will forward calls routed to you in the helpdesk to an external phone number.</td></tr></tbody></table>

Your profile

The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner and you can't delete the Account Owner user nor downgrade their role from Admin. 1. The cur

<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner and you can&apos;t delete the Account Owner user nor downgrade their role from Admin.<hr><h2 id="transfer-account-ownership"> Transfer account ownership</h2><h3 id="current-account-owner-can-transfer-ownership">Current Account Owner can transfer ownership </h3><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">1. The current Account Owner should navigate to Settings -&gt; Users &amp; Teams -&gt; Users.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">2. Click on the user you want to set as the account owner.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">3. Click Set As Account Owner in the top right and confirm the change.<img src="https://attachments.gorgias.help/k5/hc/mz0e/9a88fbd5-4b54-4295-92b2-346fabfd9627-ab50cbea-f349-41b9-bdb5-a1ace7d17440.png" style="width: 692px;" class="fr-fic fr-dib"><h3 id="current-account-owner-cant-transfer-ownership"> Current Account Owner can&apos;t transfer ownership </h3><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">If the account owner left the company and you&apos;d like to transfer ownership to another user, please request this by sending us an email at <a href="mailto:support@gorgias.com">support@gorgias.com</a> and CCing the account owner as well as all the other Admins on the account.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">Once all the Admins confirm and if the Account Owner doesn&apos;t contest this decision, ownership can be transferred.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">If there aren&apos;t any other active Admins on the account or they don&apos;t respond to the email thread, the case will be reviewed by Gorgias managers.

Account ownership

Users

Teams

Please feel free to reach out to our Support Team via email anytime!

Main website

What's new

Webinars

Academy

Community

Gorgias

Manage Helpdesk Users

Account setup

Users and Teams

Gorgias Academy

Agent knowledge checklist

About us

Customer data & privacy

GDPR requests

Policy

About Gorgias

Helpdesk pricing

Automate pricing

Voice Add-on pricing

SMS Add-on pricing

Convert pricing

Pricing

Support

Office hours

Customer Success Managers (CSMs)

Customer Success Tracks 101

Track 1: Discovery

Track 2: Speed

Track 3: Efficiency

Track 4: Delight

Track 5: Profit

Customer Success Tracks

Customer success

Fireside Chats

Monthly product updates

Videos

REST API

Build a custom app

Developer resources

Technology partner program

Technology partners

Agency partner program

Gorgias Services Partner Program

Agency partners

Partner resources

Resources

Set up a trial account

Homepage

Migrate from non-Zendesk providers

Help Desk Migration

Zendesk migration 101

Import data from Zendesk

Enable/disable channels

Migrate from Zendesk

Helpdesk migration

Get started

Gorgias Bot

Search

Create a ticket

Handle incoming tickets

Assign tickets manually

Other ticket management features

Snooze tickets

Merge tickets

Auto-assign and auto-unassign tickets

Bulk actions

Export tickets

Internal Notes

Keyboard shortcuts

Tickets auto-merge

Tickets

Customer Sentiments

Customer Intents

Intents & Sentiments

Notifications 101

Enable browser notifications in Chrome

Enable browser notifications in Safari

Enable browser notifications in Microsoft Edge

Disable browser notifications

Notifications

Daily operations

Business hours

Gorgias mobile app

Languages Gorgias can detect

Accessing Incognito Mode

Email integrations

Email integration FAQs

Signatures

Migration from Mailgun to Sendgrid

Connect your email to your store

Gmail (Google Mail)

Outlook (Microsoft 365)

Other Email Providers

Domain Verification

Email

Set up Chat

Gorgias Chat FAQs

Chat Visibility

Email capture

Dynamic wait time

Quick Replies

Live and offline mode

Offline Capture

Automatic Online/Offline Status

Video in Gorgias Chat

Chat Campaigns

Multi-Language Support

Require Automated Interaction

Chat Transcript

Chat Privacy Policy

Widget Size/Weight Information

Install Campaign bundle

Advanced Chat customization

Basic Chat customization

Chat

Voice Add-on 101

Voice FAQs

Voice Troubleshooting

Receive inbound calls

Make outbound calls

Availability per country

Call recording

Call routing and ringing behavior

Default View and Team for Voice

Voice tickets and events

Phone policy

Voice Setup

Voice

SMS add-on 101

SMS FAQs

Set up SMS

Toll-free Verification

A2P 10DLC Registration

SMS Policy

Help Center 101

Create a Help Center, Article, or Category

Help Center templates

Use Google Analytics with your Help Center

Help Center font library

Help Center tracking

Set up an internal knowledge base

Create a Help Center Contact Form

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

Import articles from a CSV file

Contact methods in the Help Center

Help Center Order Management

Embed Help Center

Learnings from Help Center reporting

AI-Generated Help Center Articles

AI Library

Help Center customization

Help Center

Standalone Contact Form

Embed the Contact Form on your Website

Replace email links with Contact Form

Contact Form Views and Rules

Contact Form Order Management Flows

Contact Form

Channels

Ticket Fields 101

Types of Ticket Fields

Ticket Field best practices

Set up Ticket Fields

Import dropdown values from a CSV file

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket Fields in Rules

Ticket Fields

Tags 101

Default Tags

Create, edit, or delete Tags

Merge or sort Tags

Rules 101

Rules FAQs

Set up a Rule

In-ticket suggestions

Subject line Rules for the Help Center Contact Form

Rule Templates

More templates for common Rules 101

Auto-Close common Rule templates

Auto-Tag common Rule templates

Auto-Reply common Rule templates

Rule templates

Best practices for Rules

Priority ticket Rule best practices

Auto-tag Rule best practices

Auto-close Rule best practices

Auto-reply Rule best practices

Rule best practices

Rule Glossary: WHEN

Rule Glossary: IF, AND, OR, and ELSE

Rule Glossary

Rules

Users and Teams

Categories

Users

Teams

Articles

Your profile

Account ownership