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Users 101

In Gorgias, you can add multiple users to your dashboard and assign them specific roles. User roles will allow the Account Owner to adjust access to some parts of your dashboard and actions that they can take within the dashboard.How it worksHere's h

Add new users

We recommend each individual using your account be set up as a user (agent). We do not recommend sharing logins as this can affect reporting and auditing. Admins can choose to allow new users to join via one of these methods:. and enable/disable sing

Join and log in

New users can join an account by accepting an invitation (sent by an admin) or using the self sign-up page (if enabled). If you are unsure which method to use please see your account admin. Users who have been added to an account manually will receiv

Delete a user

Steps. In case that you need to delete a User please follow these steps:.

User permissions

There are 5 roles enabling you to precisely control users' permissions:. Below is the complete user permissions table associated with each role. However, please keep in mind that this table applies only to the Web UI, not the API. For example, all us

Single sign-on and 2FA

Single sign-on allows users to join and log into your account without creating a unique password. Instead they use their Google or Office 365 profile. Steps. The Log in with Google/Office 365 button will now appear on your accounts login page. Agent

Clearing Cache & Cookies (Login Issues)

Are you experiencing issues with logging into your Gorgias account?. Check out this doc!. 1. Reset your password using the Forgot password? option - yoursubdomain.gorgias.com/reset. 2. Clear your cache and cookies. 3. Sign in again on the desktop bro