In Gorgias, you can add multiple users to your dashboard and assign them specific roles. User roles will allow the Account Owner to adjust access to some parts of your dashboard and actions that they can take within the dashboard.How it worksHere's h

<p>Add, configure, and remove users in your Gorgias account to control who has access and what they can do. Each person using your helpdesk should have their own user profile &#x2014; sharing logins affects reporting accuracy and makes it harder to audit activity.</p><hr>
<h3 id="requirements">Requirements</h3><ul>
<li>Available on all <a href="https://www.gorgias.com/pricing">Helpdesk plans</a></li><li>Only <a href="https://docs.gorgias.com/en-US/user-permissions-196938">admins</a> can manage user accounts</li>
</ul><hr>
<h2 id="manage-user-accounts">Manage user accounts</h2><p>Admins can view and manage the accounts that can access the Gorgias helpdesk. You can add users by sending an invitation, and remove access at any time by deleting their account. To view the accounts in your helpdesk, follow the steps below:</p><ol>
<li>From your helpdesk, click the <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span><strong>Settings icon</strong> in the bottom-left corner. </li><li>In the menu, locate <strong>Account</strong>, then select <strong>Users</strong>.</li>
</ol><h3 id="create-a-user">Create a user</h3><p>To create a new user in Gorgias, send an invitation to the email address they should use to sign in. The invitation will be active for seven days, and the invited user will need to click the activation link in the invitation before it expires to create their account. If the invitation expires before they have the chance to, you can <a href="https://docs.gorgias.com/en-US/add-your-team-to-gorgias-196943">resend the invitation</a>.</p><ol>
<li>From your helpdesk, click the <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span><strong>Settings icon</strong> in the bottom-left corner. </li><li>In the menu, locate <strong>Account</strong>, then select <strong>Users</strong>.</li><li>Click <strong>Create user</strong> in the top-right corner.</li><li>Enter the name and email address for anyone you&#x2019;d like to invite, then select their <a href="https://docs.gorgias.com/en-US/user-permissions-196938">role</a>.</li>
</ol><div class="note-callout"> <strong>Tip:</strong> Keep your account secure by <a href="https://docs.gorgias.com/en-US/manage-gorgias-account-access-214445">enforcing 2FA</a> on all user accounts. </div><h3 id="delete-a-user">Delete a user</h3><p>Deleting a user removes their access to the account immediately. This action is irreversible.</p><ol>
<li>From your helpdesk, click the <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span><strong>Settings icon</strong> in the bottom-left corner.</li><li>In the menu, locate <strong>Account</strong>, then select <strong>Users</strong>.</li><li>Click the user&apos;s name to open their profile.</li><li>Scroll to the bottom and click <strong>Delete user</strong>.</li><li>Click <strong>Delete user</strong>.</li>
</ol><p>When a user is deleted, all open, closed, or snoozed tickets assigned to them are unassigned, and their statistics are deleted. If you want to retain their data in your <strong>Analytics</strong>, change their login email to a placeholder address before deleting &#x2014; this prevents them from logging in while keeping their statistics intact.</p><div class="note-callout"> <strong>Note:</strong> If the deleted user is part of any <a href="https://docs.gorgias.com/en-US/create-filters-for-gorgias-views-and-advanced-search-207767">filters</a>, you&#x2019;ll need to manually update the filter to remove them. </div><h3 id="edit-a-user">Edit a user</h3><p>You can update a user&#x2019;s name or email address any time.</p><ol>
<li>From your helpdesk, click the <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span><strong>Settings icon</strong> in the bottom-left corner.</li><li>In the menu, locate <strong>Account</strong>, then select <strong>Users</strong>.</li><li>Search for and select a user from the list.</li><li>Click the text box under <strong>Name</strong> or <strong>Email address</strong>, then type your updates.</li><li>Click <strong>Save changes</strong>.</li>
</ol><h3 id="change-a-users-role">Change a user&#x2019;s role</h3><p>By default, users are added to your helpdesk with the <strong>Basic role</strong>, but you can update this to give them the appropriate <a href="https://docs.gorgias.com/en-US/user-permissions-196938">level of permission</a>.</p><ol>
<li>From your helpdesk, click the <span class="ph-bold ph-gear-six" style="font-size: 16px;">&#x2009;</span><strong>Settings icon</strong> in the bottom-left corner.</li><li>In the menu, locate <strong>Account</strong>, then select <strong>Users</strong>.</li><li>Search for and select a user from the list.</li><li>Under <strong>Role</strong>, select a role to change the user&#x2019;s permissions and access.</li><li>Click <strong>Save changes</strong>.</li>
</ol><h2 id="faq">FAQ</h2><details><summary><strong>Can I delete my own account?</strong></summary><p>No. You cannot delete your own Gorgias account. Ask another admin to delete it for you. If you&#x2019;re the account owner, <a href="https://docs.gorgias.com/en-US/account-ownership-196940">transfer account ownership</a> first.</p></details><p></p><details><summary><strong>Can I delete the account owner?</strong></summary><p>Not directly. You need to <a href="https://docs.gorgias.com/en-US/account-ownership-196940">transfer account ownership</a> to another user before the current owner can be deleted.</p></details><p></p><details><summary><strong>Will tickets assigned to a deleted user be deleted too?</strong></summary><p>No. Deleting a user does not delete any tickets. All tickets that were assigned to them &#x2014; whether open, closed, or snoozed &#x2014; become unassigned.</p></details><p></p><details><summary><strong>If I remove a user from a team, does that delete their account?</strong></summary><p>No. Removing a user from a <a href="https://docs.gorgias.com/en-US/teams-101-82022">team</a> only removes them from the team. To delete the user entirely, follow the steps in the <strong>Delete a user</strong> section above.</p></details><p></p><details><summary><strong>Why am I getting an &#x2018;already in use&#x2019; error when I try to change a user&#x2019;s email address?</strong></summary><p>A single email address can only be associated with one record in Gorgias. Check whether that email is already in use as an email integration or as a customer&#x2019;s email address. If it is, remove it from that record first, then retry the email change on the user&#x2019;s profile.</p></details><p></p><hr>
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Manage users in Gorgias

If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. 1. Reset your password using the Forgot password? option at your Gorgias account's password reset page - YOURSUBDOMAIN

<p><span style="font-family: Inter; font-size: 16px;">If you&apos;re experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache &amp; Cookies.</span></p><div class="note-callout">If you&apos;ve used Google or Microsoft 365 SSO to sign in to Gorgias, you won&apos;t have an option to change your password as you don&apos;t actually have one - you&apos;ll first need to go through the <strong>Forgot password?</strong> process below.</div><hr><h2 id="steps"><br><span style="font-family: Inter; font-size: 30px; color: rgb(255, 151, 128);">Steps</span></h2><div data-block="true" data-editor="ch9gk" data-offset-key="4ppoo-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 data-offset-key="4ppoo-0-0" id="log-in-to-gorgias-on-desktop"><span style="font-family: Inter; font-size: 24px; color: rgb(255, 151, 128);">Log in to Gorgias on Desktop</span></h3><p><span style="font-family: Inter; font-size: 16px;">1. Reset your password using the <strong>Forgot password?</strong> option at your Gorgias account&apos;s password reset page - YOURSUBDOMAIN.gorgias.com/reset</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="c19vt-0-0"><p><span style="font-family: Inter; font-size: 16px;">2. Clear your cache and cookies (<a href="https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="noopener noreferrer" target="_blank">Chrome</a>, <a href="https://support.apple.com/en-us/105082" rel="noopener noreferrer" target="_blank">Safari</a>, <a href="https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2" rel="noopener noreferrer" target="_blank">Edge</a>, <a href="https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox" rel="noopener noreferrer" target="_blank">Firefox</a>).</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="a821g-0-0"><p><span style="font-family: Inter; font-size: 16px;">3. Sign in again on the desktop browser using the new password. &#xA0;</span></p></div><p><span style="font-family: Inter; font-size: 16px;">Don&apos;t forget to check your Spam/Junk folder for the password reset email as well, if you&#x2019;re not seeing it in your main inbox.</span></p><h3 id="cant-login-due-to-an-issue-with-2fa"><span style="font-family: Inter; font-size: 24px; color: rgb(255, 152, 112);">Can&apos;t login due to an issue with 2FA</span></h3><p id="isPasted"><span style="font-family: Inter; font-size: 16px;">If you are experiencing issues with your authenticator app or just don&apos;t remember if you have set one up and is stopping you from logging in, you&apos;d need to ask an Admin on your account to reset the token for you.</span></p><p><span style="font-family: Inter; font-size: 16px;">They need to go to <strong>Settings -&gt; Users &amp; Teams -&gt; Users -&gt; Your name -&gt; and then click on Reset 2FA Token</strong> - after this, you can try logging in to your account again.</span></p><div class="note-callout">If 2FA has been enforced by the Admin, you&apos;ll be requested to setup your authenticator app again.</div><h3 id="log-in-to-gorgias-on-mobile"><br><span style="font-family: Inter; font-size: 24px; color: rgb(255, 151, 128);">Log in to Gorgias on Mobile</span></h3><div class="note-callout">You have to log into the mobile app using your account subdomain, user email address and password combination - there&apos;s no option to log into the mobile app with SSO.</div><h4 id="general-login-issues-on-mobile"><br><span style="font-family: Inter; font-size: 18px; color: rgb(255, 151, 128);">General login issues on mobile</span></h4><div data-block="true" data-editor="ch9gk" data-offset-key="a3465-0-0"><p><span style="font-family: Inter; font-size: 16px;">1. Log into your Gorgias helpdesk on the desktop browser.</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="7bmlq-0-0"><p><span style="font-family: Inter; font-size: 16px;">2. Go to <strong>Settings -&gt; You -&gt; Password &amp; 2FA</strong>.&#xA0;</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="7ihqt-0-0"><p><span style="font-family: Inter; font-size: 16px;">3. Change the password.</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="f1qsp-0-0"><p><span style="font-family: Inter; font-size: 16px;">4. Log out from the Gorgias helpdesk on the desktop browser.&#xA0;</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="13sh-0-0"><p><span style="font-family: Inter; font-size: 16px;">5. Sign in again on the desktop browser using the new password.&#xA0;</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="45f0t-0-0"><p><span style="font-family: Inter; font-size: 16px;">6. Sign in on the mobile app using the same password. &#xA0;</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="6a3rh-0-0"><h4 id="too-many-login-attempts-error"><br><span style="font-family: Inter; font-size: 18px; color: rgb(255, 151, 128);">&#x201C;Too many login attempts&#x201D; error</span></h4></div><div data-block="true" data-editor="ch9gk" data-offset-key="cg9ol-0-0"><p><span style="font-family: Inter;">1. Sign out and sign in on the desktop browser.&#xA0;</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="bnhmk-0-0"><p><span style="font-family: Inter;">2. The captcha challenge should show up, please pass it.</span></p></div><div data-block="true" data-editor="ch9gk" data-offset-key="3ach6-0-0"><p data-offset-key="3ach6-0-0"><span style="font-family: Inter;">3. Sign in on the mobile app again.</span></p></div>

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