SMS
SMS add-on 101
The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to you
SMS FAQs
We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. You can receive messages from all countries. By default, yo
Set up SMS
You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. 1. Go to Settings -> Channels -> SMS.
Toll-free Verification
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sendin
A2P 10DLC Registration
Our phone provider - Twilio - mandates that all US-bound messages sent by 10-digit SMS numbers are allowed only if they've completed the A2P 10DLC registration process. A2P 10DLC stands for Application-to-Person (A2P) type messaging via Standard 10-d
SMS Policy
Gorgias doesn't own phone numbers - this service is provided by Twilio as a 3rd-party service provider - so the content needs to be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging Policy and Cont
Restrictions on sending SMS messages to UK phone numbers (Fall 2024)
Starting in Fall 2024, regulators in the United Kingdom will begin to require that phone carriers no longer allow businesses to send SMS messages from 10-digit (long code) international phone numbers to UK numbers. UK regulators consider the use of 1
