Autoresponders 101Updated 5 days ago
There are 4 autoresponders available
|Auto-close spam emails||The auto-close spam emails autoresponder detects and closes tickets that |
|Article recommendations||This autoresponder replies automatically to eligible inbound email tickets, by suggesting up to 3 relevant articles from your help center, then closes the ticket.|
|Send tracking information email||This autoresponder detects emails related to order status or tracking, replies with tracking links for the shopper’s last 3 orders, and auto-closes the ticket. If customers reply, the ticket will reopen.|
|Return request emails||This rule detects emails related to return requests, auto-replies with the link to your return portal, and auto-closes the ticket. If customers reply, the ticket will reopen.|
Last reviewed by Amy Elenius Fri, 1 Dec 23
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