Autoresponders 101Updated 5 days ago
Autoresponders identify the intent of inbound email tickets and take action on your behalf either by closing tickets, or replying with relevant information and then closing the tickets. If customer reply, tickets will be reopened.
There are 4 autoresponders available
| Name | Description |
|---|---|
| Auto-close spam emails | The auto-close spam emails autoresponder detects and closes tickets that do not require a response from support. |
| Article recommendations | This autoresponder replies automatically to eligible inbound email tickets, by suggesting up to 3 relevant articles from your help center, then closes the ticket. |
| Send tracking information email | This autoresponder detects emails related to order status or tracking, replies with tracking links for the shopper’s last 3 orders, and auto-closes the ticket. If customers reply, the ticket will reopen. |
| Return request emails | This rule detects emails related to return requests, auto-replies with the link to your return portal, and auto-closes the ticket. If customers reply, the ticket will reopen. |
Last reviewed by Amy Elenius Fri, 1 Dec 23
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