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More templates for common Rules 101Updated 4 months ago

In this section, you can find a collection of commonly used Rules including use cases, functions, and screenshots showing example names, messages, variables, and Actions.

Rules, Views, and Macros webinar

Check out our articles for the three main groups of Rule templates:

  • Auto-Close - these Rules will automatically close and tag tickets
  • Auto-Tag - these Rules will automatically tag tickets
  • Auto-Reply - these Rules will automatically reply to and tag tickets
These Rules are only suggestions for what you can create, but you can always edit them further to suit your business.
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