344 Results for "actions"
Create an action for AI Agent
... skill or guidance's instructions. Related articles Manage your actions — enable, disable, edit, or delete actions in your library Create an action using the advanced editor — build actions using custom API calls View event logs for AI Agent actions — check what actions ran and troubleshoot failures
Rules 101
Rules allow you to perform actions on tickets based on custom triggers to automate repetitive tasks, such as tagging tickets or responding to common questions. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on organizing and automating your ...
Connect a store to Gorgias: Shopify
... each ticket — no tab-switching required. With your store connected, you can view customer profiles enriched with Shopify data, and perform order actions like refunds and cancellations without leaving Gorgias. You can also use Shopify variables in macros and automated rules to personalize responses at scale. Note ...
Manage users in Gorgias
Add, configure, and remove users in your Gorgias account to control who has access and what they can do. Each person using your helpdesk should have their own user profile — sharing logins affects reporting accuracy and makes it harder to audit activity. Requirements Available on all Helpdesk plans ...
AI Agent explained
AI Agent helps your shoppers browse, buy, and get support automatically and in your brand's voice, so your team can focus on the conversations where they're needed most. You get a dedicated AI Agent for each Shopify store you connect. It works across ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real shopper questions and scenarios. You can use the Playground to test ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Macros: Create and manage macros
Macros enable your agents to respond to customers and take actions on tickets in a single click. You can create macros that populate custom, standardized responses into the message composer, and take actions on tickets when applied. If you connected a Shopify store to Gorgias, macros can ...
