344 Results for "actions"
Take action on tickets in bulk
... , mark tickets read or change priority in bulk Only the account owner, admins, and leads can export and delete tickets Apply bulk actions You can apply bulk actions on as many tickets as you'd like, however it will take longer to complete bulk actions ...
Create a rule from a template
Rules allow you to automate actions on the tickets in your helpdesk that meet specific conditions. You can create a custom rule for your team's unique processes, or get started with a rule template. If you just joined Gorgias, you already have two default Rules enabled ...
Delete a customer
1. Navigate to Customers in the left sidebar. 2. Mark the checkbox next to the customer or customers you'd like to delete. 3. Click on the Actions dropdown menu. 4. Click on Delete customers and Confirm. If you need to search for a specific customer to delete them ...
More templates for common Rules 101
In this section, you can find a collection of commonly used Rules including use cases, functions, and screenshots showing example names, messages, variables, and Actions. Check out our articles for the three main groups of Rule templates: Auto-Close - these Rules ...
Macro templates
These are examples of commonly used Macros formatted for both Email and Chat. Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names, messages, variables, and Actions. Order Status Shipped Use case: Responding to a customer ...
HTTP request step in Flows
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. With the HTTP request Flow steps, you can use data and execute actions from third- ...
How to update your Shopify app permissions in Gorgias
Who can use this feature? Admin role required Available on all plans Requires a Shopify store connected to Gorgias Connecting Shopify to Gorgias unlocks capabilities across your helpdesk and AI Agent. Your support team can view customer profiles and order history alongside every ticket, and take actions in ...
Pipedream
... an integration platform for developers with which you can build and run workflows using the Gorgias API. Use 1000s of open-source triggers and actions across 700+ apps or write custom code to integrate any app or API in seconds. Steps 1. In Gorgias go to Settings - ...
