344 Results for "actions"

Create a new order

New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order details. 4. Select Draft or ...

BigCommerce Rules

Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that might look ...

WhatsApp FAQs

Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...

WhatsApp Phone Number Migration

You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. Before you start To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following: 1. Is this number ...

WhatsApp Message Templates

WhatsApp message templates are a pre-approved message that businesses use to contact customers via WhatsApp. Message templates can be sent to customers outside of WhatsApp's 24-hour customer service window, so they're essential for starting new conversations or re-engaging with ...

Shopify Discount Code Generator

You can create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias, and further speed up your ticket processing. This feature will not only save your agents' coordination time but will also allow for on-the ...

BigCommerce 101

BigCommerce is an e-commerce platform that provides software as a service (SAAS) to retailers. The company’s platform includes online store creation, search engine optimization, hosting, marketing and security. Integrating with Gorgias allows you to perform the following tasks: View BigCommerce ...

Exclude tickets from receiving the Satisfaction survey (CSAT)

... the ticket is immediately flagged for exclusion and when the ticket closes, the CSAT survey won’t be sent. Tip: Pair this action with an Add tags action in the same macro (for example, a tag like `csat-excluded`) so you ...