345 Results for "actions"
Duplicate an order
Existing BigCommerce orders can be duplicated from within Gorgias, without needing to open a new tab/window. You can both create an exact duplicate, or duplicate and then modify the new order for your customer. The following adjustments are available with this action: Add or remove ...
Create a new order
New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order details. 4. Select Draft or ...
BigCommerce Rules
Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that might look ...
Shopify Discount Code Generator
You can create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias, and further speed up your ticket processing. This feature will not only save your agents' coordination time but will also allow for on-the ...
BigCommerce 101
BigCommerce is an e-commerce platform that provides software as a service (SAAS) to retailers. The company’s platform includes online store creation, search engine optimization, hosting, marketing and security. Integrating with Gorgias allows you to perform the following tasks: View BigCommerce ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
... the ticket is immediately flagged for exclusion and when the ticket closes, the CSAT survey won’t be sent. Tip: Pair this action with an Add tags action in the same macro (for example, a tag like `csat-excluded`) so you ...
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
Export tickets from Gorgias
If you'd like to analyze your tickets outside of Gorgias, you can export your ticket data to a CSV file in two different ways. You can export the tickets from any view with a bulk action, or export tickets from your analytics drill-down. The ...
