344 Results for "actions"
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
Export tickets from Gorgias
If you'd like to analyze your tickets outside of Gorgias, you can export your ticket data to a CSV file in two different ways. You can export the tickets from any view with a bulk action, or export tickets from your analytics drill-down. The ...
GDPR requests
Request to delete information If a customer requests the deletion of their information from your account, we recommend taking immediate action to ensure compliance with GDPR laws - deleting their customer profile will also delete any customer data from Gorgias. Deleting a customer profile from Gorgias doesn't ...
About Managed Ticket Fields
Gorgias automatically creates several default ticket fields when you first set up your account. These are called managed ticket fields. Some managed ticket fields are suggested fields that we’ve created to help you start gathering actionable data about tickets faster. Think of these as common “starter fields ...
Snooze Gorgias tickets
Tickets in Gorgias can be open, closed, or snoozed. An open ticket usually means the customer is waiting on a reply or an agent is actively working on it, and once the issue has been resolved and no further action is needed, you can close the ...
Common account errors
... open the same account in multiple tabs on the browser. To solve it try the following Perform a hard refresh of your web browser. This action clears cached information for a specific page without affecting the entire browser. It helps prevent the loss of relevant browser-cached information. For ...
Google Email FAQs
... as sent from xyzbrand via gorgias.io. If you send an email and you have a direct integration and, for some reason, this action fails (server issues, latency, etc.) our servers will attempt to send the email on your behalf as a safety precaution ...
View an audit log of changes to your account
... the Team Member column, that means that the event was most likely triggered automatically, by a Rule, Macro, or an integration action. Account-related events Account created - when your account was created Account updated - when your account was updated Account deactivated - when ...
