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Billing & usage page

If you downgrade your plan, it'll take effect at the end of your current billing cycle, as shown on the warning label. If any changes are scheduled, there will also be a banner describing them on your Billing page. Once you have an account with ...

Support Performance Statistics

... tickets by channel - the Open tickets metric represents the backlog left at the period's end while the Open & closed tickets by channel shows the total number of tickets per channel your team handles during the chosen period (the sum of each channel's Open ...

Customize Help Center appearance

... You can choose between light and dark theme, and set the default font and the color that will be used for icons and hovers. Changing the primary font to a custom font changes the Help Center pages' design. It can also affect the text of the article if ...

Create a Help Center Contact Form

... limited to 100 characters The email address left in the email field has to be a valid one and the field is limited to 100 characters The message field is limited to 5000 characters Supported file formats are: Image: .gif, .jpeg, .jpg, .png, .svg ...

AI Agent Actions: manage Recharge subscriptions

Recharge is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Recharge, AI Agent can fully resolve requests from shoppers who want to make changes to their current subscription, like skipping a shipment or cancelling the ...

Tags

The Tags section in Statistics will show you how many tickets were created during a specific time period that have a certain Tag attached to them. You can also use the filters on the top right to change the time period and select specific channels, and download a CSV ...

AI Agent Actions: Loop Subscriptions

Loop Subscriptions is a Shopify app that helps you manage subscription offerings on your store. When you set up an Action for Loop Subscriptions in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, like skipping an upcoming ...

AI Agent Actions: manage Skio subscriptions

Skio is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Skio in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, like skipping a shipment ...