528 Results for "chat"
Restrictions on sending SMS messages to UK phone numbers (Fall 2024)
... long code” numbers are generally intended for person-to-person, rather than application-to-person communication. What does this change mean for you? You will no longer be able to send SMS messages to UK phone numbers from any non-UK 10 ...
Auto-tag Rule best practices
... and communicate within departments. Rule setup Urgent order edit You can use this Rule to tag recently placed orders that your shopper reached out about changing. Rule setup Tag tickets based on integrations This Rule can be beneficial if you have a multi-brand setup - you can define ...
Flow builder
... changes made to a Flow - you'll also have the Save button here for new Flows. 5 Language Use this to translate the Flow into multiple languages. Using the Save option will save the incomplete Flow as a Draft so it won't be listed under Channels.
Social Media: Set up WhatsApp with your own phone number
... a WhatsApp integration for a phone number you already own. Once connected, your team can answer WhatsApp messages in Gorgias alongside your other support channels, and those messages are billed as helpdesk tickets. Follow the steps that apply to your situation This article covers the most common starting ...
Create rules to take automatic actions on tickets
... that rules you create will automatically run on tickets from all your connected integrations. To make a rule that applies to a specific store or channel, add a condition to the rule such as Channel is email or Integration is your store to filter when the rule is triggered ...
Report on satisfaction survey CSAT results
... clickable link to the ticket under the Comment column. In the top right filters, you can choose to filter the data by integration, channel, score, agent, or Tag, and the last filter concerns the date range you'd like to see results from ...
Cookie Management
... have its own set of cookies - please check with your tool/script provider before adding it. Steps 1. Go to Settings -> Channels -> Help Center -> Customization. 2. At the bottom of the page, you’ll find a toggle switch called Add ...
Ship & Deliver PrettyDamnQuick
... Pausing orders, modifying shipping methods directly from Gorgias Create tickets in Gorgias based on triggers set in PDQ (late delivery, shipping status change, etc.) Steps 1. Go to Settings -> App Store -> All Apps. 2. Find Ship & Deliver PrettyDamnQuick on the ...
