529 Results for "chat"
Add an email signature
... To create an email signature: From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Email. Select an email integration from the list. Under Email Settings, expand the Display name and signature section. Create an ...
Listen in on active Gorgias Voice calls
... , or accept an incoming call while you’re listening to another. When you’re listening to a call, your status will change to Unavailable to prevent incoming calls from being routed to you, and will switch back to Available once you stop listening. Start or ...
SentiSum
... SentiSum platform. Once access to the helpdesk has been authorized, the SentiSum team will reach out to determine what needs to be exported (channels, emails, integrations, tags, etc.). When you choose which data you want to implement, it will take around 2 ...
Rules 101
... Aircall would be tagged with Aircall. The other parts of the Rule will never work because they'll be checked only if the ticket channel is Aircall, and then, logically, will fail as one ticket can't have multiple channels. So, to create a ...
Standalone Contact Form
... tag, auto-assign, or auto-respond also apply to tickets created via the standalone Contact Form. Steps 1. Navigate to Settings → Channels → Contact Form. 2. Click on Create Contact Form in the top right corner. 3. The next step is choosing a name for your form ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
... for CSAT exclusion rules. Exclude tickets from a specific channelSet conditions like the example below when you only want to collect CSAT surveys from particular channels. In this example, only tickets that originated from the email channel will receive a CSAT survey. WHEN: [ticket created] THEN ...
Customer data & privacy
... is obfuscated only when it passes validation. The last four digits of the card number are preserved; the rest are replaced with a special character (*). For example, if an incoming ticket contains the text "My credit card number is 4532 0151 1283 0366." ...
Why your email couldn't be delivered
... example, a social channel like LinkedIn). If possible, ask the recipient to confirm their email address. The email address contains an unsupported character Gorgias is not able to send or receive mail from email addresses that contain non-ASCII characters, such as accented letters. What ...
