... members, communicate expectations to your customers (especially if you're a small team), and constantly review them as your business changes. How to start with SLA? 1. Check the current FRT and RT per channel and set SLA policies to be similar to those ...
... Expand Contact Form option. Steps 1. Pick any existing standalone Contact Form in Gorgias or create a new one by navigating to Settings -> Channels -> Contact Form. 2. Click on Go To Automation Settings in the top right. 3. Toggle Flows and/or Order Management on ...
... of merchants. If your automation rate has decreased compared to the results in the previous report, it's most likely due to the change in computing explained here. Automated interactions Considers the number of automated interactions for the selected date period. Cost saved Takes into account what would ...
... and choose the Send tracking information email Autoresponder. This Rule is triggered when a new ticket is created (once per ticket), the channel is Email, and the ticket's intent is shipping/status. There's a filter condition that won't send ...
... Close button at the top of the ticket. If a Tag has already been applied to the ticket, the + Add tag button will change to just +. Bulk applying You can bulk-apply Tags to tickets by ticking the checkboxes next to the tickets within a View ...
... sentiment trends. Unleash automated tagging and confidently categorize, even amidst the overwhelming influx of customer feedback. Instantly visualize customer trends with hassle-free charts. Detect anomalies and share instantly for an alignment across organizations. Setup steps From your Syncly account, navigate to Settings > Integration and select ...
... Under Response text, write a custom reply message to respond to cancellation requests Select Save Changes You can preview the Cancel Order experience by clicking on the preview on the right-hand side. To view the preview in a different channel select the desired channel from the dropdown.
... providers, instructions will differ based on the provider. Here is how you'll know which instructions to follow. Go to Settings -> Channels -> Email -> the email address that you want to verify: If you see a tab called Outbound Verification and you ...
