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Review ticket quality in the Auto QA report

... Reviewing and filtering data Open the Auto QA report in your Statistics to review the data for your account. Use the filters to adjust and change your view of the data. Select Statistics from the main menu Select Auto QA to open the report Open the Date menu to adjust ...

Amphora

... tasks. We are not only connecting your eCommerce to the world but to your customers, using emails and a customizable website for returns and changes. Shift your focus towards externalizing your logistics processes while strategically centralizing your core operations to streamline efficiency. Enhance your management oversight and implement strategies ...

Phone policy

... S.H.A.F.T" Use Cases (Sex, Hate, Alcohol, Firearms, Tobacco)= Forwarding and/or international call charges may apply - contact your provider for more information. Sending from non-US SMS-enabled numbers isn't supported when reaching ...

Instagram Ad Comments

... edit its filters. 3. Make sure that the Channel filter is set to is one of and includes both Instagram Comment and Instagram Ad Comment channels. 4. Click on Update View to save your changes. Limitations Due to some limitations of the Instagram Marketing API: When it comes to ...

Configure Track Order option

... use the dropdown menu in the top right-hand corner to switch between stores Enable Track Order using the toggle Select Track Order to create a custom message when shoppers track their orders We recommend using this message to remind shoppers of your expected shipping timeframes Select Save Changes

Agent Performance report

... tickets closed or replied to. At the top of the chart, you can see the Average and Total results for agents included in the chart. Learn more about how averages and totals are calculated. You can also customize the Performance chart to focus on metrics that matter most to ...

How to enable call & voicemail transcripts

... phone integration for which you want to enable transcriptions. Toggle Options: Select whether you want transcriptions for calls, voicemails, or both. Save Changes: Click Save to apply your settings. Viewing transcriptions Once transcriptions are enabled, they will appear within the corresponding ticket. This integration allows ...

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

... to help you migrate from a different provider, please fill out this form: Help Center Migration Steps 1. Navigate to Settings -> Channels -> Help Center. 2. Click on Create Help Center in the top right or, if you're doing this from an ...