551 Results for "chat"
Match Customer by Shopify Default Address Phone Number
... menu, locate Account, then select Store Management. Select your Shopify integration. Click the toggle next to Enable customer matching with Shopify. Click Save Changes.. By default, this feature is turned Off and must be enabled in your Shopify integration settings. How it works When this feature is ...
WooCommerce 101
... information (total order value, payment status). The information sync is continuous - whenever an order or a customer profile is created or changed in WooCommerce, it's immediately updated in Gorgias as well. This ensures you always have the right information, without switching back ...
Agent Performance report
... tickets closed or replied to. At the top of the chart, you can see the Average and Total results for agents included in the chart. Learn more about how averages and totals are calculated. You can also customize the Performance chart to focus on metrics that matter most to ...
Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom
... to help you migrate from a different provider, please fill out this form: Help Center Migration Steps 1. Navigate to Settings -> Channels -> Help Center. 2. Click on Create Help Center in the top right or, if you're doing this from an ...
Embed Help Center
... (you still have the option to manually link the external Help Center) Steps Embed the Help Center 1. Go to Settings -> Channels -> Help Center -> your Help Center -> Publish & Track. 2. Select one of the 3 options for sharing the ...
Automatically record calls on Gorgias Voice
... other payment information has been shared. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select the integration you’d like to enable recording on. From your integration’ ...
Manage Gorgias Voice integrations
... integration you add to your helpdesk. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select the integration you’d like to manage. Manage general settings From your helpdesk ...
CX Performance Tips
... average performance of other merchants who are on the same plan as you. We don't take into consideration your industry or the current channel you've selected. This approach ensures that the comparisons and tips provided are relevant and tailored specifically to your plan and resources. Metrics ...
