531 Results for "chat"
Configure Track Order option
... use the dropdown menu in the top right-hand corner to switch between stores Enable Track Order using the toggle Select Track Order to create a custom message when shoppers track their orders We recommend using this message to remind shoppers of your expected shipping timeframes Select Save Changes
Import and export Help Center articles
... Intercom, you can import your articles directly without a CSV. To get started, download the CSV template. Steps Go to Settings -> Channels -> Help Center -> your Help Center -> Articles. If your Help Center is empty, click on Import Content or ...
Analyze your Gorgias metrics with the drill-down
... to open a drill-down. Real-time monitoring Voice AI & Automation Overview AI Agent Quality Auto QA Satisfaction Support performance Overview Agents Channels SLAs Insights Ticket fields Tags Open a drill-down The drill-down table shows up to 100 tickets that were used to ...
ReturnGO
... logs: RMA created RMA submitted These are the actions that create an update (ticket) in Gorgias: Approving or rejecting an RMA Charged fees invoice sent and paid events are updated Marking an RMA as shipment received Validating all items Releasing an exchange Issuing store credit or ...
Create tickets via Klaviyo's sign-up form
... select Webhook. 5. Under URL add the following: https://yoursubdomain.gorgias.com/api/tickets (please make sure to change yoursubdomain to your actual Gorgias subdomain). 6. Under Headers add the following: Key: Authorization, for the Value go to your ...
Toll-free Verification
... but won't be able to reply. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. If you don't use SMS, you don't have to register when ...
Address Guard
... the reason why an address was flagged. Live updates ensure that when customers update their shipping address, your CS team is aware of which changes were made for effective follow-up. View the real-time status of an order’s shipping address validation status including related ...
Set up voicemail for Gorgias Voice integrations
... voicemail greeting in the matching language. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select an integration from the list. Click the Call Flow tab to open the call ...
