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Invoices

... change if you're an Admin. The invoices are due upon receipt as our subscription service is designed to work as an auto-charge system - the payment for your subscription will be automatically charged for the upcoming billing cycle to your payment method regularly. This is done ...

SLA Best Practices

... members, communicate expectations to your customers (especially if you're a small team), and constantly review them as your business changes. How to start with SLA? 1. Check the current FRT and RT per channel and set SLA policies to be similar to those ...

Order Management and Flows in Contact Form

... Expand Contact Form option. Steps 1. Pick any existing standalone Contact Form in Gorgias or create a new one by navigating to Settings -> Channels -> Contact Form. 2. Click on Go To Automation Settings in the top right. 3. Toggle Flows and/or Order Management on ...

Tags 101

... Close button at the top of the ticket. If a Tag has already been applied to the ticket, the + Add tag button will change to just +. Bulk applying You can bulk-apply Tags to tickets by ticking the checkboxes next to the tickets within a View ...

Syncly

... sentiment trends. Unleash automated tagging and confidently categorize, even amidst the overwhelming influx of customer feedback. Instantly visualize customer trends with hassle-free charts. Detect anomalies and share instantly for an alignment across organizations. Setup steps From your Syncly account, navigate to Settings > Integration and select ...

Configure Cancel Order option

... Under Response text, write a custom reply message to respond to cancellation requests Select Save Changes You can preview the Cancel Order experience by clicking on the preview on the right-hand side. To view the preview in a different channel select the desired channel from the dropdown.

Domain verification FAQs

... providers, instructions will differ based on the provider. Here is how you'll know which instructions to follow. Go to Settings -> Channels -> Email -> the email address that you want to verify: If you see a tab called Outbound Verification and you ...

ShipAid

... stand out with a seamless, customizable experience that enhances customer satisfaction. With ShipAid you can: Boost Revenue: Keep the protection fees you charge at checkout, you set the price and adjust at any time. Increase Trust: Provide fast, reliable resolutions for lost/damaged ...