551 Results for "chat"
How to download and view your invoices
... units included in your plan, only the included units will appear on the invoice. Usage beyond your included units appear as overage charges. Overage charges (if applicable) If you exceed the units included in your plan, you’ll see separate line items for overage charges ...
Aircall
... this does not apply to Contact Form tickets, which cannot be merged with Aircall tickets at this time. Auto-merge excludes the phone channel, as well as tickets from the same channel, so it will not work on Aircall tickets. Steps Before starting: If you ...
Flatlay
... app portal, Gorgias will be synced within the brand's settings: Customer lists and campaign communication function through Gorgias’ multi-channel comms (email, text, social DMs) to help you communicate with the creators you invite to campaigns from the dashboard and ...
Review ticket quality in the Auto QA report
... Reviewing and filtering data Open the Auto QA report in your Statistics to review the data for your account. Use the filters to adjust and change your view of the data. Select Statistics from the main menu Select Auto QA to open the report Open the Date menu to adjust ...
Review performance analytics for Support Agent
You can measure AI Agent’s support performance using Gorgias’s detailed reports. By looking at the AI Agent report in your Statistics, you can review how the AI scores in terms of First Response Time (FRT), CSAT, one-touch tickets and ...
Amphora
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With the Amphora <> Gorgias integration you will be able to access all of your tickets and messages in a centralized ...
Instagram Ad Comments
We've developed an integration to allow you to respond to your Instagram Ads directly through Gorgias: New top-level comments are fetched every 20 minutes for all active ads live on Instagram. The top-level comments sent when this feature wasn't enabled aren ...
Configure Track Order option
The Track Order option allows customers to view the journey of their shipped item, including time and date stamps for when the order was placed, confirmed, shipped, and the destination address. The information is updated in real-time, directly pulled from Shopify. Shoppers can ...
