... any of your Order Management inquiries managed within your Automate settings. If you have this enabled for more than one store or more than one channel, we advise adding the message integration condition as well to target appropriate tickets. Quick Response Flow You don’t need to use ...
... have its own set of cookies - please check with your tool/script provider before adding it. Steps 1. Go to Settings -> Channels -> Help Center -> Customization. 2. At the bottom of the page, you’ll find a toggle switch called Add ...
... Mail --> Forwarding --> Enable Forwarding. Insert the default Gorgias email address that you copied on step 6 and save your changes. Navigate back to Gorgias --> Settings --> Channels --> Email --> your Outlook integration. Click on ...
... further customize the Rule by: Choosing the Help Center integration it should be tied to Excluding email addresses that shouldn't receive this auto-reply Changing the body of the message above the recommended article preview Changing the body of the message below the recommended article preview
... Snoozed, or Closed). Tickets haven't already been auto-merged (only two tickets will be auto-merged). Ticket channels are mergeable. If the ticket was auto-merged, it will show that the ticket was Merged by auto-merge service when ...
... Pausing orders, modifying shipping methods directly from Gorgias Create tickets in Gorgias based on triggers set in PDQ (late delivery, shipping status change, etc.) Steps 1. Go to Settings -> App Store -> All Apps. 2. Find Ship & Deliver PrettyDamnQuick on the ...
... change if you're an Admin. The invoices are due upon receipt as our subscription service is designed to work as an auto-charge system - the payment for your subscription will be automatically charged for the upcoming billing cycle to your payment method regularly. This is done ...
... members, communicate expectations to your customers (especially if you're a small team), and constantly review them as your business changes. How to start with SLA? 1. Check the current FRT and RT per channel and set SLA policies to be similar to those ...
