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537 Results for "chat"

Embed Help Center

... (you still have the option to manually link the external Help Center) Steps Embed the Help Center 1. Go to Settings -> Channels -> Help Center -> your Help Center -> Publish & Track. 2. Select one of the 3 options for sharing the ...

Shopify and Recharge Actions

... order's note You can also create Shopify gift cards that can be included in Macros. Recharge Actions You have access to these Recharge Actions that can be added to your Macros: Cancel their last subscription Activate their last subscription Refund the latest charge Refund the latest order

Rules 101

... Aircall would be tagged with Aircall. The other parts of the Rule will never work because they'll be checked only if the ticket channel is Aircall, and then, logically, will fail as one ticket can't have multiple channels. So, to create a ...

WooCommerce 101

... , specific line items, and their costs). The information sync is continuous - whenever an order or a customer profile is created or changed in WooCommerce, it's immediately updated in Gorgias as well. This ensures you always have the right information, without switching back ...

CX Performance Tips

... average performance of other merchants who are on the same plan as you. We don't take into consideration your industry or the current channel you've selected. This approach ensures that the comparisons and tips provided are relevant and tailored specifically to your plan and resources. Metrics ...

Set up an internal knowledge base

... 't block your Help Center from being found if a URL from it is shared or published. Steps 1. Navigate to Settings -> Channels -> Help Center -> Customization. 2. Go to the bottom, to the Extra HTML section, and switch the toggle to ...

Cancel an account

... access to the services until the end of the current billing period. We kindly ask you to plan your cancellation accordingly to avoid any further charges. If you have any issues with the button or questions about cancellation, please reach out to our Billing team at billing@gorgias ...

Voice setup 101

... different provider) that I want to keep, but I want these calls to be answered through Gorgias. I don't want to change phone providers. Porting You migrate your service from an external provider to Gorgias - a one-time step that occurs during setup - ...