529 Results for "chat"
Gorgias Analytics: Real-time reports
... locate Real-time monitoring, then select Overview. Click the dropdown menus at the top of the page to filter the report: All channels: select the channels you’d like included in the report All agents: select which agents or teams you’d like ...
Manage users in Gorgias
... Search for and select a user from the list. Click the text box under Name or Email address, then type your updates. Click Save changes. Change a user’s role By default, users are added to your helpdesk with the Basic role, but you can update ...
Smile
... the ticket, right above the customer's name. 6. Scroll down and drag the customer's Smile info inside the sidebar. This change will be applied to all customer profiles once you access their ticket. You can equip your Macros with Smile variables and then use those ...
Send tracking information email (deprecated)
... and choose the Send tracking information email Autoresponder. This Rule is triggered when a new ticket is created (once per ticket), the channel is Email, and the ticket's intent is shipping/status. There's a filter condition that won't send ...
Manage Gorgias account access
... Access management. Under Single Sign-On (SSO), click the toggles to turn Google or Microsoft SSO ON or OFF. Click Save changes. Note: If SSO is enabled in your helpdesk, user accounts will be created when a user signs in with their Google, ...
A2P 10DLC Registration
... will reject SMS messages sent by unregistered numbers. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. Once you submit your information for registration, our team will review it to ensure it ...
Switch from an email integration to email forwarding
The Gmail and Outlook365 integrations allow brands on the Basic or Pro helpdesk plan who send fewer than 500 emails each day to quickly connect an email address to Gorgias, and send and reply to customer emails. If you’ve noticed persistent email delivery issues, or your ...
Handle tickets in Gorgias: Facebook comments, recommendations, and mentions
Who can use this feature? • The account owner and admins can configure Facebook for your helpdesk • Everyone (except Observers) can reply to Facebook tickets Available on all Helpdesk plans Can be used with any connected store Once your brand's Facebook page is connected to Gorgias ...
