222 Results for "chat"
Enable/disable channels
... Please also check Google Workspace for Routing and Compliance settings to ensure Gmail emails are not going into Zendesk after integrating a direct Gmail integration. Chat Go to Settings → Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings ...
Manage stores in Gorgias
When you connect Shopify, BigCommerce, or Magento 2 stores to Gorgias, you bring data from your ecommerce platform into your helpdesk for your agents to use while handling customer tickets. You can manage your connected stores and the channels associated with them from the store management page ...
Gobot
... for the support rep to request that the customer repeat any information. Gobot's Gorgias integration can determine whether it's during live Chat business hours or not - if it's outside of business hours, live Chat transfer won't be offered and an ...
Return Flow with Loop Returns
... , they'll be redirected to the Loop Returns portal as soon as they click the Return button on the next page. Shopper experience Chat 1. The customer accesses the Track and manage my orders section in your Chat. 2. They select Return an order. 3. Once they choose ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Customize how AI Agent hands over to your team
... with a human. Configure handover instructions You can write custom instructions for how AI Agent communicates during a handover, with different settings for when chat is online and offline. Under Handover instructions, select a scenario to customize. When chat is offline Chat is offline when your chat settings ...
Install Campaign bundle
Installing Campaign bundle is mandatory so your Chat Campaigns can remain active and visible to your customers. This Campaign bundle was previously contained in the Chat installation package, but we decided to separate it to increase security. Steps In Gorgias, go to Convert → your Chat integration → Settings → Installation ...
Contact methods in the Help Center
You can add contact cards for Email/Contact Form, Chat, and Phone support and enable the Chat widget on your Help Center page. The description next to these is customizable. Steps Enable the Chat widget 1. Navigate to Settings -> Channels -> Help Center - ...
