222 Results for "chat"
Macro templates
... , tag the ticket, reassign the ticket, and enable the agent to edit the note of the last order in Shopify. Example: Chat These Macros are specifically formatted for Chat - no greeting, no sign-off/signature, and only short, impactful sentences ...
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Introducing: Multiple store management in Gorgias
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Set up a custom domain for Click Tracking
Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. These are masked by shortlinks that start ...
Set up Convert
Check out our video and the steps below to set up Gorgias Convert on your account. 1. Navigate to Convert → your Chat integration -> Installation. 2. Once you're on the Installation page, choose the appropriate connection method: If your website is powered by Shopify, ...
Getting started for new Gorgias users
Gorgias is an AI-first customer support platform built for ecommerce teams. All of your customer inquiries — from email, live chat, social media, SMS, and Voice — are combined into a unified inbox alongside your customers' order history and account data. Before you start, ...
Create a Gorgias helpdesk
Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platform, connects with your ecommerce store, and ...
Report order issue 101
Automations like Order Management are only available for accounts with an active AI Agent subscription. The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an ...
