Gorgias logo
Gorgias logo

All articles

544 Results for "chat"

Set the current page of the Chat

This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. You can change the current page of the Chat with this method:

Customize how AI Agent hands over Chats to live agents (beta)

... , your prompt should be written in English. The AI will respond to shoppers in their chosen language. Learn more about supported languages. Offline handovers Chat is considered offline if your Chat settings are set to Offline or when Chat is outside business hours. Your Chat may also be offline ...

Set up and use AI Agent on Chat (beta)

... Actions are not currently supported on Chat. When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your ...

Toggle the display of translation keys/text values in Chat

This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. If you want to display the translation keys in the Chat instead of the text values, ...

Quick Replies (Retired Feature)

... can configure Chat Quick Replies to be shown when your Chat is online. Your customers will see Quick Replies: When they start their first Chat conversation with you If they already chatted with your company and they open the Chat again more than 24 hours after the last message ...

Gobot

... for the support rep to request that the customer repeat any information. Gobot's Gorgias integration can determine whether it's during live Chat business hours or not - if it's outside of business hours, live Chat transfer won't be offered and an ...

Multi-Language Support

... are not in one of these languages, they will see the chat in the language that you've set as default in your Chat settings. Steps Chat Editing an existing Chat integration 1. Navigate to Settings → Channels → Chat -> your Chat integration -> Language. 3. Click ...

Using URL query parameters

... "Hello", you can combine all the parameters in a single URL by separating them with an &. So the URL would be www.my-store.com?gs_open_chat&gs_chat_page=conversation&gs_chat_message=Hello.