554 Results for "chat"
Article Recommendations in Chat (Retired)
... with AI Agent. Shoppers can receive answers to their inquiries before getting to an agent by having relevant articles from your Help Center suggested during Chat interactions - when they type in the Chat, they'll get a suggestion for a helpful article from your Help Center. If ...
Create an "Open Chat" link on your page
... background. If you want to add a link on your page to open the Chat when clicked, use the code below:Start a chat with our teamLikewise, you can also have a link to close the Chat:Close the chatAdditional Shopify instructions 1. Select Pages → the ...
Hyperlink your Help Center in Chat auto-reply
... of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. If you want to include a hyperlink to your Help Center in an auto-reply on your Chat, use the following method:
Set the current page of the Chat
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. You can change the current page of the Chat with this method:
Customize how AI Agent hands over Chats to live agents
... , your prompt should be written in English. The AI will respond to shoppers in their chosen language. Learn more about supported languages. Offline handovers Chat is considered offline if your Chat settings are set to Offline or when Chat is outside business hours. Your Chat may also be offline ...
Set up and use AI Agent on Chat
... Chat Open the dropdown menu and select one or more Chats from the list Select the ON/OFF toggle to Enable AI Agent on Chat, then select Save Changes Note: Article Recommendations are automatically disabled when you enable AI Agent on Chat. We do this to create ...
Toggle the display of translation keys/text values in Chat
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. If you want to display the translation keys in the Chat instead of the text values, ...
Quick Replies (Retired Feature)
... can configure Chat Quick Replies to be shown when your Chat is online. Your customers will see Quick Replies: When they start their first Chat conversation with you If they already chatted with your company and they open the Chat again more than 24 hours after the last message ...
