529 Results for "chat"
Troubleshooting Facebook and Instagram
... comments to receive Facebook post and comment tickets. Under Instagram, enable Comments to receive Instagram comment tickets, including comments on Reels. Click Save changes. If the Instagram Comments setting is unavailable, confirm that the Facebook Page is connected to an Instagram account and that the connected Meta ...
HTTP request step in Flows
... body Click Test Request to ensure you get a 200 OK status code and then click Publish to set the Flow live in your connected channels. By default, HTTP step will create two branches Success - triggered when the request is successful, moving to the next step Error ...
Import Zendesk data into Gorgias
... closed, and all other statuses will be imported as open. Your active macros will be imported; however, only reply text and status change macro actions are supported in Gorgias. Macros with unsupported actions will be imported with an empty actions list. Users are imported based on whether ...
AI Library
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> AI Library. The page is divided into two sections. On the left, there's a list ...
Translate tickets in Gorgias
... , locate Profile, then select Your profile. Scroll to Ticket translation settings, then click the toggle next to Enable ticket translations. Click Save Changes. Select a default translation language Select a default translation language that will apply to all tickets written in languages you don’t know ...
Surveywell
... members. Other features are included in all plans so it's easy, no headaches. Integration benefits Your ideal satisfaction survey, in all channels Multiple surveys Edit questions Supports any channels (Insta, WhatsApp, FB & more) Multiple languages All channels, synced to helpdesk ...
Help Center: Create a help center
... settings by following the steps below. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Help center. Click the Manage tab, then click Create help center. Once you’ve completed Step 1: Set ...
Article Recommendation in Email (deprecated)
Deprecated: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. If you created your Gorgias account before September 2024, you can use Autoresponder Rules until January 30, 2026. After this date, the feature will stop working. Brands with Shopify stores ...
