555 Results for "chat"
Forward calls from Gorgias to agents
... Use the Enable call forwarding toggle to turn on call forwarding Enter the phone number you want to forward calls to from Gorgias Select Save Changes to finish If you want to forward an agent's incoming calls to an external phone number, there can't be ...
Customer Sentiments
... now or I will sue you." urgent The customer shows impatience (multiple unsuccessful contacts) or mentions an urgent need (cancel or change an order before it ships, etc.). Example: "Ordered the wrong item. Need to cancel ASAP!" offensive The message ...
Stamped.io
... at the top right of the page. 7. Simply drag and drop Stamped.io to the right sidebar: 8. Click on the 'Save Changes' button. Moving forward when you open a ticket for a customer, the list of reviews written by the customer will be shown ...
Klaviyo SMS
... , or discount codes if they didn't have any recent orders. It's recommended to create a macro that has under 153 characters for SMS responses. That way you'll ensure that each sent message is counted as one message only in your Klaviyo SMS plan ...
AI-Generated Help Center Articles
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> Articles. Click on Create Help Center in the upper right corner. The wizard will first walk you through ...
Fera
... cannot be published from Gorgias Reviews cannot be responded to from Gorgias, only an email is sent to the customer. If you wish to change the threshold, go to the Gorgias integration in Fera following this path: Configuration→Apps&Integrations→Gorgias→Configure→Rating Threshold. Remember that ...
Available phone numbers on Gorgias
You can add a phone number to Gorgias to communicate with customers by phone, SMS, or WhatsApp (requires Voice or SMS add-on with your subscription). Depending on the country you create the phone number for, there are different types of phone numbers available ...
Okendo
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Okendo is a customer marketing app that enables your customers to leave high-quality reviews on your website and build a ...
