... cannot be published from Gorgias Reviews cannot be responded to from Gorgias, only an email is sent to the customer. If you wish to change the threshold, go to the Gorgias integration in Fera following this path: Configuration→Apps&Integrations→Gorgias→Configure→Rating Threshold. Remember that ...
... section. 4. Click the Edit icon. 5. Add the name of your Gorgias account to the Account FAQ When the Okendo Review Reply macro is applied, if the ticket has been closed for over 24 hours, Okendo changes will be ignored. Okendo keeps message logs for 3 months.
... can track it using the order tracking number sent in your confirmation email. Can I cancel or change my order? You can cancel or change your order within [time. Example: 24 hours] of placing it. If you want to cancel or change your order, you ...
... from the main menu Select your store from the sidebar, then select Knowledge Open the dropdown menu and select a Help Center Select Save Changes to finish Don’t have a Help Center yet? Use our Help Center Templates and AI article generation to get started. Or ...
... first time you are installing this module in your store and you are reinstalling it, you need to be aware that if you have changed the texts of the MACROS in your Gorgias account, you should make a backup as this new installation will delete the previous macros ...
... Contact Form or Help Center? This is a current limitation, but there is a simple workaround that will allow you to automate more channels - you can turn all your Quick Responses into one-step Flows. Simply follow the steps below. Related Articles Create a Quick Response ...
... you find adequate. Call Volume This section provides an overview of the total number of calls for the selected time frame. You can track the change compared to the same number of days that you selected, both in numbers and percentages. Total Calls - the total number of inbound ...
You can use A/B testing with your Convert campaigns to compare how different versions of your campaigns perform with shoppers who visit your store. A/B testing allows you to take a data-driven approach to connecting with your customers. When you set up and run ...
