529 Results for "chat"
Coach AI Agent and give feedback to improve its responses
... should not have offered discount”. Note: this rating is sent to Gorgias to monitor the effectiveness of AI Agent. It does not immediately change the way AI Agent behaves in conversations with your customers. Review knowledge sources used Under Review sources used in the AI Feedback tab, ...
Domain verification FAQ and troubleshooting
... there are no spaces at the beginning or end of the values you added to your DNS records. Some registrars are sensitive to these extra characters and they will need to be removed. Ensure you added every value listed in Gorgias. You should have a TXT (DMARC) record ...
Connect a store to Gorgias: BigCommerce
... bottom-left corner. In the menu, locate Workspace, then select Store. Search for and select the store you'd like to manage. Click the Channels tab. Select a channel from the list. Use the side panel to set up the channel, then click Save changes.
Handle tickets in Gorgias: WhatsApp
... customer sends you a message via WhatsApp, the conversation appears as a ticket in your Inbox. WhatsApp limits your replies to 4,096 characters. If your reply is longer, Gorgias will split it into several messages and send them in order. From your helpdesk, open a ...
Awtomic Subscriptions
... -tagged upon creation. If a new customer is created, the ticket will be tagged with a "new" tag: A status change will create a ticket as well: You can also use the widget actions in Gorgias, such as Skip Next Order, which ...
Use variables in macros
Variables let you auto-populate customer and ticket data into a macro so you don't have to copy information manually. When a macro with variables is applied to a ticket, Gorgias replaces each variable with the relevant data from your helpdesk. If the data isn' ...
Manage your product information for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias AI Agent uses information about your products to generate relevant, personalized answers and recommendations for shoppers, and to engage in conversations ...
KrispCall
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The KrispCall and Gorgias integration allows you to manage phone interactions and customer service more efficiently. With just a few clicks, ...
