... will reject SMS messages sent by unregistered numbers. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. Once you submit your information for registration, our team will review it to ensure it ...
... call recordings or voicemails left, if those options are enabled for that phone number. Call events after the call Voice ticket assignment Unlike other channels, agents will be routed Voice tickets even if they have the maximum number of tickets assigned to them. The only time an available ...
... members. Other features are included in all plans so it's easy, no headaches. Integration benefits Your ideal satisfaction survey, in all channels Multiple surveys Edit questions Supports any channels (Insta, WhatsApp, FB & more) Multiple languages All channels, synced to helpdesk ...
... download all the tickets via CSV to crunch data further using your favorite data analytics tool. Available columns will be: Ticket id Tags Initial channel Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey replied date Assignee name Assignee email ...
... , or discount codes if they didn't have any recent orders. It's recommended to create a macro that has under 153 characters for SMS responses. That way you'll ensure that each sent message is counted as one message only in your Klaviyo SMS plan ...
... your team uses Loop Returns to manage returns, you can choose this option to send shoppers directly to your Loop Returns portal Select Save Changes Link to your Loop Returns portal When you set a return order flow with Order Management, you can send shoppers directly to your ...
... com and the side widget containing review data won't be displayed inside the ticket. Trustpilot tickets are created in Gorgias via the email channel - check if you have any Rules that would trigger an auto-response to email tickets and exclude Trustpilot from them. Every review ...
... approved email domains ON. 3. Enter the email domains you want to allow in the box below - one domain per line. 4. Click Save changes. 5. Share the blue link above the toggle with users you wish to add to the account so they can join by visiting it ...
