551 Results for "chat"
Auto-Tag common Rule templates
... case: Automatically tag questions that come through social media channels. Example: Negative Use case: Automatically tag tickets that come through social media channels that are negative. Example: Positive Use case: Automatically tag tickets that come through social media channels that are positive. Example: Neutral ...
Customer Sentiments
... now or I will sue you." urgent The customer shows impatience (multiple unsuccessful contacts) or mentions an urgent need (cancel or change an order before it ships, etc.). Example: "Ordered the wrong item. Need to cancel ASAP!" offensive The message ...
Stamped.io
... at the top right of the page. 7. Simply drag and drop Stamped.io to the right sidebar: 8. Click on the 'Save Changes' button. Moving forward when you open a ticket for a customer, the list of reviews written by the customer will be shown ...
Forward calls into or out of Gorgias
... click the toggle next to Enable call forwarding. Click the dropdown menu to select your country code, then enter your phone number. Click Save Changes. Note: The phone line receiving the forwarded call must be a direct line to a person; greeting messages or IVR menus on ...
AI-Generated Help Center Articles
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> Articles. Click on Create Help Center in the upper right corner. The wizard will first walk you through ...
Enable transcription for Gorgias Voice integrations
... Channels, then select Voice. From the Integrations tab, select the integration you’d like to enable recording on. From your integration’s General tab, scroll to Call transcription. Click the toggles next to Call recording and Voicemail to enable or disable transcription. Click Save Changes.
Fera
... cannot be published from Gorgias Reviews cannot be responded to from Gorgias, only an email is sent to the customer. If you wish to change the threshold, go to the Gorgias integration in Fera following this path: Configuration→Apps&Integrations→Gorgias→Configure→Rating Threshold. Remember that ...
Available phone numbers on Gorgias
You can add a phone number to Gorgias to communicate with customers by phone, SMS, or WhatsApp (requires Voice or SMS add-on with your subscription). Depending on the country you create the phone number for, there are different types of phone numbers available ...
