... s ticket, update it (you can add and remove a Tag from the ticket to force an update), and click on the cog in the upper right corner to edit widgets. 10. Select what data you want to see in the widget and click Save Changes.
... Furthermore, Gorgias will display all data related to CloudTalk calls. If you create a new contact or update an existing one in Gorgias, changes are automatically transferred to CloudTalk, and vice versa. With every phone call via Cloudtalk, a new ticket is created in Gorgias. The ...
... case: Automatically tag questions that come through social media channels. Example: Negative Use case: Automatically tag tickets that come through social media channels that are negative. Example: Positive Use case: Automatically tag tickets that come through social media channels that are positive. Example: Neutral ...
... Use the Enable call forwarding toggle to turn on call forwarding Enter the phone number you want to forward calls to from Gorgias Select Save Changes to finish If you want to forward an agent's incoming calls to an external phone number, there can't be ...
... now or I will sue you." urgent The customer shows impatience (multiple unsuccessful contacts) or mentions an urgent need (cancel or change an order before it ships, etc.). Example: "Ordered the wrong item. Need to cancel ASAP!" offensive The message ...
... at the top right of the page. 7. Simply drag and drop Stamped.io to the right sidebar: 8. Click on the 'Save Changes' button. Moving forward when you open a ticket for a customer, the list of reviews written by the customer will be shown ...
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> Articles. Click on Create Help Center in the upper right corner. The wizard will first walk you through ...
You can acquire and use phone numbers to communicate with customers on Gorgias. The availability of phone numbers varies by country, phone number type, and capabilities like Voice, SMS and MMS. Once you have a phone number, you can enable Voice, SMS and WhatsApp to ...
