Retently
... }}", "assignee_email": "{{ticket.assignee_user.email}}", "ticket_channel": "{{ticket.channel}}", "ticket_subject": "{{ticket.subject}} ...
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545 Results for "chat"
Onboard AI Agent with knowledge sources
... use the dropdown menu to select a store Select Knowledge under the Train section Use the dropdown menu to select a Help Center Select Save Changes to finish Don’t have a Help Center yet? Use our Help Center Templates and AI article generation to get started. Or ...
Annex Cloud
... icon in the top right corner and locate the Annex Cloud widget, then drag the widget to the customer’s sidebar: 4. Change the Create data and Opt-in date fields type to Date then click Submit. 5. Click Save Changes. For the data to be ...
Email domain verification 101
... same - improved security and deliverability of your sent emails. The simplest way to know which one to do is to check in your Settings → Channels -> Email -> Email integration you're looking to verify: If your tab in the Email integration is called Outbound ...
Gravite
... ’ in Gravite refer to Gorgias customers. They are tagged as ‘leads’ by default once pulled into Gravite, but that can be changed by a manual or bulk update to one of the other two options: The ‘Created at’ time in Gravite pertains to ...
Help Center tracking
You can track your Help Center searches by using a tracking tool such as Google Analytics or Google Tag Manager to add a script or a pixel to your Help Center - any tracking tools following the same principle will work as well. You need to add tracking to each ...
Google Email FAQs
What is the difference between Google, Google Workspace, G Suite and Gmail? Google is the overarching company that owns and distributes all Google products/services. Google Workspace (formerly G Suite) is a suite of products sold as a package. This includes Gmail, Google ...
Medallia (Stella Connect)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Medallia Agent Connect connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, ...
