550 Results for "chat"
Medallia (Stella Connect)
... add x-api-key with the value of the Stella API key, test or live Request Body: JSON Template { "channel": "{{ticket.channel}}", "meta": "{{ticket.meta}}", ...
RingCentral
... from your calls in RingCentral. However, if you reply to a RingCentral ticket from your helpdesk (for example, you switch the ticket channel to send a follow-up email), you will be charged a ticket fee, and the ticket will count toward your ...
Manage spam detection for Gorgias Voice
... integration, follow the steps below. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select an integration from the list. From the General tab, scroll to Spam prevention ...
CloudTalk
... Furthermore, Gorgias will display all data related to CloudTalk calls. If you create a new contact or update an existing one in Gorgias, changes are automatically transferred to CloudTalk, and vice versa. With every phone call via Cloudtalk, a new ticket is created in Gorgias. The ...
Best practices for writing Guidance
... Use the “Last Updated” column to review older instructions. Is the Guidance still relevant? Have your store's policies or procedures changed since the Guidance was written? Still not sure what to write? Use the following table for inspiration. While it’s not ...
Facebook comments, recommendations and ad comments
Facebook comments Once you integrate your Facebook business page with Gorgias, you'll be able to manage and reply to your shopper's Facebook comments from inside your Gorgias dashboard. If you activate Facebook comments on the Facebook integration page, it'll create a ticket ...
Learnings from Help Center reporting
Having an informative Help Center greatly improves customer experience and contributes to time and cost savings. It enables shoppers to find consistent information on your products and services 24/7 and helps build trust and brand recognition - it can even attract new customers by improving the visibility of ...
VoyageSMS
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Voyage is an SMS marketing and text messaging platform for e-commerce businesses, that allows shoppers to open support tickets ...
