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Gorgias Voice call flow and IVR menu examples

... : Open the call flow editor From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select an integration from the list. Click the Call Flow tab to open the call ...

Hive

... have three widget options for performing certain actions in Gorgias, such as the Put On Hold or Release Order buttons, as well as changing the address, which will reflect in the Hive app: Since there are HTTP integrations for Returns and Issues as well, as ...

Extend

... -right corner. You will find the Extend Widget towards the bottom of the list, and you can then simply drag and drop it to the Sidebar on the right. Please make sure to Save Changes once done! Limitations This integration only supports Shopify merchants at the moment.

Delighted

... user.name}}", "Assignee Email": "{{ticket.assignee_user.email}}", "Ticket Channel": "{{ticket.channel}}", "Ticket Subject": "{{ticket.subject}}" ...

Ubu

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ubu enables you to convert Instagram and Facebook audiences into repeat customers. Turn your followers into loyal customers with personalized, automated ...

LoyaltyLion

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. LoyaltyLion is a digital loyalty framework that gives e-commerce stores innovative ways to engage and retain customers. If you' ...

Use rules with AI Agent

Who can use this feature?   Owner, Admin and Lead roles   All plans with AI Agent   Can be used with Shopify stores connected to Gorgias AI Agent and Gorgias rules are separate systems that both act on tickets — and when set up without considering each other, they can ...

Consio

This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Consio brings calls, SMS, and AI Voice into Gorgias so your team can manage customer conversations without switching tools ...