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Voice Troubleshooting

... set a recording that'll inform customers that nobody will pick up the call. You can do that by going to Settings -> Channels -> Voice -> your Voice integration -> Voicemail and, in there, you can either upload a voice recording or ...

WhatsApp 101

... close them. WhatsApp Business Account customization Your WhatsApp Business Account Integration information is managed through the Facebook Business Manager Settings - you can't change any of this information through Gorgias settings. 1. Visit Facebook Business Manager’s Whatsapp Settings Console and select Overview in the nav bar ...

AI Agent Action: Send return shipping status from Loop Returns

When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key. AI Agent can confirm whether the ...

AI Agent Action: Send Loop Returns portal deep link

When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key. You can use this Action ...

CallHippo

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider - it allows startups and ...

Swap Returns

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. From shipping, tracking and package protection, to returns and cross-border. Swap Returns has you covered. Let us turn ...

Use Google Analytics with your Help Center

You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your Help Center without adding any script - you simply need to get your ID and paste it into the appropriate field and we'll start sending the data to your Google Analytics ...

ClientZen

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ClientZen automatically applies smart semantic tags at scale to all customer feedback, including tickets, reviews, calls, and more ...