554 Results for "chat"
Send and receive email from Gorgias using automatic forwarding
... by following the steps below: From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Email. Click Add New Email in the top-right corner. Enter the email address you want to use with Gorgias ...
Email integration FAQ
... I’ve set up an integration? When you create a Gorgias helpdesk, we automatically create a base email address for your Email channel ([email protected]). You can use this email address to configure email forwarding, or, you can use it ...
Emotive
... Go to your Emotive integration settings under Settings -> App Store -> HTTP Integration -> Manage -> your Emotive integration and change the value for the message_html key from {{message.body_html}} to {{message.stripped_html ...
Digioh
... as a box submission. You can use a render task to format the payload with a liquid template such as this one: { "channels": [ { "type": "email", "address": "{{model.form.email}} ...
Set up Voice to make and receive calls in Gorgias
With the Gorgias Voice Add-on, customers can call your support phone number to speak with an agent, and the interaction will be saved as a Voice ticket in your helpdesk. To set your helpdesk up to take calls in Gorgias, start with a phone number ...
SMS FAQs
Which phone numbers that we offer have SMS capabilities? We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. What countries can I send ...
Manage Gorgias call flows and IVR menus
With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to map out how callers ...
Verify your domain to send email from Gorgias
To send email from Gorgias using an external email address, first connect an external email address, then follow the steps in this article to verify your email domain. Verifying your domain reduces bounce rates, prevents emails from landing in Spam, and ensures your email address is ...
