... , Outlook or another provider). From your helpdesk, click the Settings icon in the bottom-left corner. In the sidebar, locate Channels, then select Email. Click Add New Email in the top-right corner. Enter the email address you want to use with Gorgias ...
... the longest idle time Broadcast Ring all agents assigned to the queue simultaneously Customize the caller waiting experience For each call queue, you can change the maximum wait time and the music that callers hear while they wait to connect with an agent. Go to Settings > Voice from ...
... to Ask for feedback - you can leave it like that so the customer can ask for additional assistance if needed. Alternatively, you can change it to End interaction so the customer will have to leave the Flow to ask for further assistance. Update shipping address 1. Select Collect ...
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Sign up for our Masterclass on Statistics We often mention the median - while the average is the sum of all values divided by the number of ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. viaSocket is an AI-driven, no-code workflow automation platform designed to help users automate repetitive tasks without needing ...
You'll see two rows of records - the first one is for DKIM, and the second one is for SPF. Both records need to be added to the dashboard of your email domain provider (GoDaddy, Namecheap, Blue Host, HostGator, etc.). You ...
Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When reviewing a ticket handled by AI ...
Shopify Shopify Last Order Created Date This part of the Rule will only be looking at when an order was created - this condition can help you target Shopify customers who made their order more than 5 days ago (that have still not been fulfilled). Financial Status Financial ...
