549 Results for "chat"
Set up Voice to make and receive calls in Gorgias
... to request a phone number instead. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Phone numbers. In the top-right corner, click Add Phone Number. Enter a Phone number name. Under Country, ...
SMS FAQs
... there a character limit? The limitation for the length of the message is 1600 characters, however, if the message contains 1.600 characters, it'll be divided into 10 consecutive messages because each message can contain up to 160 characters, even though Gorgias allows ...
Manage Gorgias call flows and IVR menus
... configure the experience for your callers. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. Select a Voice integration from the list, then click the Call Flow tab at the top of the screen ...
Verify your domain to send email from Gorgias
To send email from Gorgias using an external email address, first connect an external email address, then follow the steps in this article to verify your email domain. Verifying your domain reduces bounce rates, prevents emails from landing in Spam, and ensures your email address is ...
Set up custom SSO for Gorgias
Configure Gorgias as an OpenID Connect (OIDC) app in the Identity Provider (IdP) of your choice to allow users to sign into Gorgias using Single Sign-On (SSO). Note: Currently, we only support IdPs that implement the OpenID Connect Discovery Protocol ...
Manage Recharge subscription via Flows
You can create a Flow with HTTP request that will enable your customers to manage their Recharge subscriptions without involving your team. Steps 1. You can start the Flow with the Trigger button I'd like to manage my subscription: 2. For the second step select Customer login ...
Review customer history in Gorgias
Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on context before responding. Requirements Customer ...
Sync and manage content from your store website and URLs
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted ...
