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KYC registration of UK numbers

This article explains the registration process of existing UK numbers in Gorgias helpdesk. If you're looking to obtain a new UK number, please follow these steps. If you want to transfer an existing number to Gorgias, please check out this article. By September 30, 2024 ...

Klaviyo Reviews

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...

Klaviyo 101

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform for creating, managing, and measuring every customer interaction your business generates. The integration with Gorgias ...

Transfer the call

With Call Transfer between users, agents can escalate live calls to supervisors or teammates when specialized assistance is needed. This enhances the efficiency of your support operations and improves customer satisfaction. The transfer button is located in the call bar. Once clicked on, it will show the list ...

Link to your Help Center in your Shopify site menus and emails

Your Help Center is only as effective as it is discoverable. By adding your Help Center to your Shopify store’s header, footer, and key email communications (like order confirmation emails), you can nudge your customers toward finding answers to their questions. Use the ...

Loyoly

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Loyoly, you create a loyalty & referral program that your customers will be fans of, turning them into real ...

Utterbond Subscriptions

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Utterbond Subscriptions is a comprehensive subscription management app for Shopify, empowering merchants to effortlessly create and manage subscription plans. From flexible ...

Putting callers on hold

During the call, the agent can place the caller on hold by clicking on the pause button in the call bar at the bottom of the screen. Hold button will be available during the inbound and outbound calls. During the hold, the agent and the caller won' ...