... to Comment event, which will include the comment you were responding to and a link to the Instagram comment ticket where you initiated the conversation. It will also include the Instagram Direct message response from the previous step. The rest of the conversation will take place in the new ...
... an automatic reply from a Rule. You are charged only a ticket fee if AI Agent responds to a ticket, but hands over the conversation to a human agent. You are charged only an automation fee if AI Agent or another feature like Flows, Order Management or Article ...
... Many helpdesk AI Agents (Gorgias included) will put the support conversation into a "closed" state the moment they respond. On a conversation being closed, part of the check we perform is "has this conversation been closed for at least 10 minutes?" → Conversations ...
... number of tickets per channel To focus on an agent’s work, select a ticket number under Open Tickets to see their current conversations with customers. Monitor live call activity (Gorgias Voice) Requires Gorgias Voice add-on When you subscribe to the Gorgias Voice add ...
... 3 days. We do historical syncs though, the first time the customer reaches out via DMs into Gorgias, and sync all their past conversations that happened on the Instagram app into the first ticket. DMs from one person go under the same thread. After setting a customer on ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform for creating, managing, and measuring every customer interaction your business generates. The integration with Gorgias ...
