... , bills, etc. Add Internal Notes as context: You can add an Internal Note in the Ticket to provide more context about the conversation. The Aissistant will be able to use the information from the internal note to better navigate the conversation. Leverage integrations: Integrations are an ...
... AI Agent's better Reset the test environment When you’re ready to ask AI Agent a completely new question, select New Conversation to reset the test environment. You can then change your audience (Existing customer or New customer) or your channel (Chat or ...
... confirmation message when shoppers leave their email address and you have one of the 2 static auto-responders selected. If you've selected Required, then keys four and five are always used to ask for the email before the shopper can go any further in the conversation.
... 3 days ago), a new closed Messenger ticket will be created. If a recent Messenger conversation with the customer is found (the conversation must have been active less than 3 days ago), the response will be added as a new message to the conversation. 6 ...
... want calls to be forwarded to. Send call to SMS You'll be prompted to select SMS integration that will be used for text conversation. SMS can be sent only from native Gorgias integration. You will also need to either upload a recording or enter text-to- ...
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...
