... want calls to be forwarded to. Send call to SMS You'll be prompted to select SMS integration that will be used for text conversation. SMS can be sent only from native Gorgias integration. You will also need to either upload a recording or enter text-to- ...
... message will go to the same ticket as the messages from other recipients. If you reply to a message from that ticket, the entire conversation thread will be visible. If we respond to our customer emails directly from our mailbox, will those Gorgias tickets refresh and update as ...
... Management on its own. If the customer comes back and opens the Chat once again after 24 hours, they won't see the conversation that they had with the agent, but will be prompted to start a new one, or use the Order Management portal. I ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Postscript is an SMS marketing platform for Shopify merchants. Enabling the integration allows Postscript to create SMS tickets inside Gorgias. When support ...
Our Chat suddenly disappeared. Why is that? Chat may no longer appear on your store if you recently changed your Shopify theme. When your theme changes, the code that adds Gorgias chat to the page may have been affected or overwritten. The best way to add Chat to ...
Beta feature: AI Agent on Chat is currently in Open Beta. It is available to any customer that subscribes to Automate. During the Beta, you can expect ongoing changes as we work to improve AI Agent on Chat based on your usage and feedback. When you enable AI ...
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ada AI chatbot can be used by non-technical CX teams and can power personalized interactions for every customer using Ada ...
