184 Results for "convert"
Omnisend
... and can be supported within the US only. The client received only one reply. Why? You can only reply once to customers through Omnisend. You should close the ticket after the first reply then, if the client responds, a new conversation will be created for further communication.
KrispCall
... but not from Gorgias to KrispCall. Notes logging: This option syncs notes to Gorgias. The notes are created/edited/deleted from the conversation box or during the call. Toggling off this button won’t sync notes to Gorgias: Workflow Settings Make sure to enable call ...
Fini AI
... associated with Gorgias, so any messaging used within the Playground, will remain and only be visible in Fini: You can see the conversation that happens in a Gorgias ticket under the History tab under Conversations→History, in the Fini Dashboard. You can also choose to have ...
Aide AI Support Automation
... drafting accurate responses for agents to reduce handle times and help your team build confidence in AI. Once you've decided which types of conversations to fully automate, Aide helps you create the most suitable strategy for each type of conversation. Limitations The integration currently doesn't ...
Test how AI Agent responds to customer questions
... , New Customer or an Existing Ticket Select Submit to get a response from AI Agent Use the Reset button to start a new test conversation Review AI Agent's response With each response you receive from AI Agent, evaluate whether the answer met your expectations, and ...
Review customer history in Gorgias
... Customer Timeline, select the ticket you’d like to review. From the ticket preview window, scroll to review the messages in the conversation. Use the Previous and Next buttons in the bottom-right corner to navigate between tickets in the timeline. To return to the Customer ...
Instagram Direct Messages
The Instagram Direct messages channel lets you receive and reply to Instagram direct messages and story mentions from Gorgias. When a customer mentions you in an Instagram story or sends you a Direct Message via Instagram, a ticket will be created - it'll contain the latest message ...
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
