... filter and add the desired filters - in this example, this View will show all open tickets that came in through the test support Email integration. As you add filters, the View immediately displays tickets that meet the criteria. 4. Once you're happy with the setup ...
... ll have a text field open, with 100 characters maximum to fill. Message prompt This is the message asking them to provide additional information. Email capture The shopper can leave their email address here. Additional information The customer can add more information here if needed. Confirmation A confirmation message ...
... an automated response to be sent either during or after business hours. During business hours Outside of business hours This Rule will only trigger on email tickets that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be ...
... out of this field, it'll be saved. The rest of the details below the note can tell you the customer's email address, phone, location, and the local time on their end - with the Show Less button, you can choose to ...
... this will prompt a pop-up window where you'll type in the question and your email, then post it. Once an email ticket is created in Gorgias (from the website where the question was submitted), the receipient email needs to be manually edited ...
... , using the details in the sidebar, you'll also be able to see their order history - all we need is their email address. However, sometimes your customer doesn't provide their email address. In that case, Gorgias doesn't know who exactly ...
... Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey score Survey replied date Assignee name Assignee email Customer email Customer name Customer last Shopify order First response time Resolution time Number of agent messages Number of customer messages Ticket fields Each ...
... Our Gorgias integration allows you to see all your Gorgias conversations with a customer directly on their customer profiles in Metorik. You can also send emails to customers from their profiles. You can access existing tickets in Gorgias directly from Metorik, as well as initiate conversations from the platform ...
