... language in tickets You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as ...
... the Enable rule slider to the OFF position, then click Update Rule. When a reply is made through a 3rd-party application (Facebook, Gmail, etc.) If you're replying to a customer directly from the application they messaged you on - for example ...
... articles can be edited and published by Admins or Lead Agents. AI can analyze imported tickets (from Zendesk, Gmail, Outlook, and Facebook), so we recommend creating your Help Center after the imports have been completed. Requirements Even if your Help Center has multiple available ...
... Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings ...
... -> Facebook, Messenger & Instagram -> your Facebook integration. 3. Click the Reconnect button - this'll take you to your Facebook page and ask you to reconnect the account again, so an Admin of the Facebook page must do this step. 4. Check the ...
... then the Rule will simply auto-close these types of tickets. Facebook auto-close Rule You can set up a similar Rule for Facebook tickets as well, but only using the no space condition described above and intents as Facebook mentions don't contain an @ ...
... respond. The automated message from the Campaign makes this ticket billable right from the start. When an agent replies to a comment on Instagram or Facebook directly, their reply shows as coming from a Gorgias Bot in the ticket, but that ticket won't be billable. If ...
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
