44 Results for "facebook"
Understand AI Agent tags and ticket views
... to respond Applied when AI Agent sends a reply that requires follow-up — the ticket is snoozed for three days (for email, Facebook Messenger, and Instagram DMs) or 10 minutes (for chat and SMS). If the customer doesn't reply, AI ...
Instagram Direct Messages FAQs
... to check your eligibility for the Instagram Messaging API"**, then you need to click the green button titled Reconnect below the Facebook channel settings options. The Instagram Integration is blocked by a paywall. If you see an orange paywall button titled Upgrade to the right of ...
SigmaMind AI
... Korean, Mandarin, Russian, Gujarati, Tamil. Supported 3rd-party integrations are Recharge, Skio, Loop Returns, Ship Station, Facebook/Instagram, and Google Drive. SigmaMind AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes ...
Toll-free Verification
... 's Coffee Shop). Corporate website The website of your business that your customers are engaging with. It can include social media links (Facebook, Instagram, X, etc.) if you don't have a traditional website (like http://johnscoffeeshop.com ...
Handle tickets in Gorgias: Instagram comments and mentions
... your reply in the message box and click Send to respond to the comment. Your reply will appear publicly, in the comment thread on Facebook. Note: It isn't possible to "Like" an Instagram comment from Gorgias. Reply privately via Instagram DM Sometimes, you ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Manage views and sections in Gorgias
Who can use this feature? • The account owner, admins and leads can create and manage shared views and sections for everyone • Everyone can create and manage private views and sections Views and sections are available on all Helpdesk plans Can be used with any connected store (optional ...
Merge Gorgias tickets
If a customer opens multiple tickets about the same issue, you can centralize the conversation by merging them into one. Tickets can be merged manually, or an admin can enable auto-merge to automatically merge tickets that meet specific criteria. Note: It isn't possible ...
