41 Results for "facebook"
Auto-close Rule best practices
... then the Rule will simply auto-close these types of tickets. Facebook auto-close Rule You can set up a similar Rule for Facebook tickets as well, but only using the no space condition described above and intents as Facebook mentions don't contain an @ ...
Enable/disable channels
... Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings ...
SigmaMind AI
... Korean, Mandarin, Russian, Gujarati, Tamil. Supported 3rd-party integrations are Recharge, Skio, Loop Returns, Ship Station, Facebook/Instagram, and Google Drive. SigmaMind AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes ...
Toll-free Verification
... 's Coffee Shop). Corporate website The website of your business that your customers are engaging with. It can include social media links (Facebook, Instagram, X, etc.) if you don't have a traditional website (like http://johnscoffeeshop.com ...
How you're billed for using Gorgias
... a Rule. A helpdesk ticket can come from the following channels: Email, Chat, Contact Forms, and integrations with social channels like Facebook, Instagram and WhatsApp. Learn more about billable tickets. Automation fee (if you subscribe to AI Agent) An additional outcome-based ...
Rule Glossary: Message
Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...
Manage Views and Sections in Gorgias
Views and Sections are a powerful way to organize tickets and streamline your workflow in Gorgias. Whether you’re organizing a high volume of tickets in your helpdesk, or simply trying to stay on top of your own queue, creating Views and Sections can make a big ...
Merge Gorgias tickets
If a customer opens multiple tickets about the same issue, you can centralize the conversation by merging them into one. Tickets can be merged manually, or an admin can enable auto-merge to automatically merge tickets that meet specific criteria. Note: It isn't possible ...
