... the Enable rule slider to the OFF position, then click Update Rule. When a reply is made through a 3rd-party application (Facebook, Gmail, etc.) If you're replying to a customer directly from the application they messaged you on - for example ...
... their next purchase. Captures and analyzes customer feedback with automated pre- and post-purchase NPS surveys. They integrate with: Gorgias Klaviyo Sendgrid Facebook & Instagram Ads Google Ads Omniconvert Explore Steps 1. Log into Gorgias and your Reveal dashboards as an Admin. 2. Make sure that your ...
... articles can be edited and published by Admins or Lead Agents. AI can analyze imported tickets (from Zendesk, Gmail, Outlook, and Facebook), so we recommend creating your Help Center after the imports have been completed. Requirements Even if your Help Center has multiple available ...
... Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings ...
... -> Facebook, Messenger & Instagram -> your Facebook integration. 3. Click the Reconnect button - this'll take you to your Facebook page and ask you to reconnect the account again, so an Admin of the Facebook page must do this step. 4. Check the ...
... then the Rule will simply auto-close these types of tickets. Facebook auto-close Rule You can set up a similar Rule for Facebook tickets as well, but only using the no space condition described above and intents as Facebook mentions don't contain an @ ...
... change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, Voice, Facebook, WhatsApp, and so on...) No data is shown for the past 72 hours Customer interactions are only considered automated after a ...
Each Gorgias product added to the base Gorgias subscription is charged based on usage. Billable tickets A billable ticket is a ticket that received a response from an agent or a Rule: if a customer sends a message via one of the integrated channels and an agent or Rule ...
