... articles can be edited and published by Admins or Lead Agents. AI can analyze imported tickets (from Zendesk, Gmail, Outlook, and Facebook), so we recommend creating your Help Center after the imports have been completed. Requirements Even if your Help Center has multiple available ...
... Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings ...
... -> Facebook, Messenger & Instagram -> your Facebook integration. 3. Click the Reconnect button - this'll take you to your Facebook page and ask you to reconnect the account again, so an Admin of the Facebook page must do this step. 4. Check the ...
... then the Rule will simply auto-close these types of tickets. Facebook auto-close Rule You can set up a similar Rule for Facebook tickets as well, but only using the no space condition described above and intents as Facebook mentions don't contain an @ ...
... change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, Voice, Facebook, WhatsApp, and so on...) No data is shown for the past 72 hours Customer interactions are only considered automated after a ...
... one of Matches tickets where the selected value is not equal to any of the values in the list. If Channel is not one of Facebook, SMS is selected, the View will exclude tickets from Facebook and SMS channels. Is empty The value of the selected filter is ...
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. SigmaMind AI is an automation platform designed to automate customer support for your Shopify store - it integrates with your Shopify store ...
