Yuma AI
... OpenAI GPT-4 and more) Yuma handles all text-based channels: email, chat, contact form, Instagram DM, Facebook Messenger, and Help Center, and WhatsApp. Built for E-commerce & Gorgias Through our one-click install, Yuma has ...
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46 Results for "facebook"
Video in Gorgias Chat
... video providers If the video link isn't from one of our supported providers, it will fall back to a hyperlink. YouTube Vimeo Facebook DailyMotion Twitch SoundCloud Mixcloud Streamable Vidyard Wistia direct links to a file (like https://test-videos.co.uk/ ...
Auto-reply Rule best practices
... business hours This Rule will only trigger on email tickets that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be flagged as spam. Auto-replies with Shopify variables You can set up your Rules to automatically ...
Subscription plans
... if you have 2 Shopify stores integrated into Gorgias and each store is utilizing Chat, a support email address, and each has a Facebook account integrated, then this would mean you have a total of 8 integrations: 2 Shopify integrations, 2 Chat integrations, 2 ...
View filters and operators
... integration from your Channels or My apps pages through which you can receive tickets. Your main support email, one specific number connected, a Facebook page, etc. Language The language detected within the ticket. A language from the list. Last message The time when the last message was ...
Messenger Chat Bots
... that won't open a ticket in Gorgias - a ticket will be created only once the customer sends a message manually. Steps Connect Facebook Messenger to your Gorgias account and the integrations with ManyChat or ReCart will work right out of the box - use the screenshot below ...
Best practices and templates for Views
... EXCHANGE, and PRODUCT Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as ...
Auto-tag Rule best practices
... language in tickets You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as ...
