43 Results for "facebook"
Auto-reply Rule best practices
... business hours This Rule will only trigger on email tickets that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be flagged as spam. Auto-replies with Shopify variables You can set up your Rules to automatically ...
Messenger Chat Bots
... that won't open a ticket in Gorgias - a ticket will be created only once the customer sends a message manually. Steps Connect Facebook Messenger to your Gorgias account and the integrations with ManyChat or ReCart will work right out of the box - use the screenshot below ...
WhatsApp Message Templates
... location headers or call-to-action buttons aren't supported. Setup Message Templates must be submitted and approved by WhatsApp through your Facebook Business Manager before they can be used. 1. Open the WhatsApp Manager in Facebook Business Manager. 2. Select Create and Manage. 3. Click WhatsApp ...
Best practices and templates for Views
... EXCHANGE, and PRODUCT Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as ...
Auto-tag Rule best practices
... language in tickets You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as ...
Gorgias Bot
... the Enable rule slider to the OFF position, then click Update Rule. When a reply is made through a 3rd-party application (Facebook, Gmail, etc.) If you're replying to a customer directly from the application they messaged you on - for example ...
Reveal by Omniconvert
... their next purchase. Captures and analyzes customer feedback with automated pre- and post-purchase NPS surveys. They integrate with: Gorgias Klaviyo Sendgrid Facebook & Instagram Ads Google Ads Omniconvert Explore Steps 1. Log into Gorgias and your Reveal dashboards as an Admin. 2. Make sure that your ...
AI-Generated Help Center Articles
... articles can be edited and published by Admins or Lead Agents. AI can analyze imported tickets (from Zendesk, Gmail, Outlook, and Facebook), so we recommend creating your Help Center after the imports have been completed. Requirements Even if your Help Center has multiple available ...
