397 Results for "help"
Replace email links with Contact Form
Only available when using Shopify stores. Replacing email links with a Contact Form will help you reduce spam from bot crawls and enhance the automation and management of your customer inquiries - it detects mail-to links (links to an email address, for example, mailto: ...
Gorgias Bot
When a reply to a customer isn't made by an agent through the helpdesk, the sender of the message will be shown as Gorgias Bot. When a reply is made via a Rule Note: when an automatic reply is sent via a Rule, it counts ...
View an audit log of changes to your account
You can use audit logs to see a chronological record of changes to your Gorgias helpdesk. The audit log shows what events occurred in your account, and when they happened. To access your audit logs, go to Settings, then locate Audit logs. Filter events in the audit ...
Coach AI Agent and give feedback to improve its responses
You can coach AI Agent by giving feedback on the tickets it answers. Your feedback helps AI Agent select the right knowledge sources to answer customer inquiries, and improves its ability to respond to similar questions in the future. Giving feedback also helps you troubleshoot AI Agent’s ...
Add Shopify metafields to Gorgias
... in macros and rules, you must now manually add the Shopify metafields you’d like to see in Gorgias. Requirements Available on all Helpdesk plans with a connected Shopify store Admins and the Helpdesk Owner can import Shopify metafields All roles can view imported metafields Add metafields from ...
Email: Import email into Gorgias
You can read and respond to emails sent to an external email address from your Gorgias helpdesk by connecting a direct email integration or by setting up automatic email forwarding. If you’d like to bring previous email interactions into your helpdesk, you can import the conversation history ...
Integrations (Apps) 101
Integrations (Apps) allow you to integrate different platforms and tools with Gorgias which can help streamline workflows and improve productivity by eliminating the need to switch between multiple applications or platforms. The benefits of using different integrations include: making important customer and order data visible to agents ...
Manage spam detection for Gorgias Voice
Spam and robocalls are a common disruption faced by teams with a customer service phone line. To help reduce time spent answering spam calls and direct more attention to your customers, you can enable spam detection on your Gorgias Voice integrations. When spam detection is enabled, potential spam ...
